Engineering and Maintenance Duty Manager

TransLink; Vancouver; On-site; CAD 97,000 - 147,000; Full time

Job summary

Join a forward-thinking company dedicated to moving Metro Vancouver for over 35 years. As an Engineering and Maintenance Duty Manager, you will oversee critical maintenance operations, ensuring safety and efficiency during service disruptions. This role involves managing a skilled team, coordinating emergency responses, and implementing effective maintenance strategies. With a focus on continuous improvement, you will foster a culture that enhances operational efficiency. Enjoy a comprehensive benefits package, including health plans and professional development opportunities, while contributing to one of the longest automated transit systems globally. This is your chance to make a meaningful impact in a vibrant community!

Benefits

Extended Health Benefits

Dental Benefits

Transit Pass

Tuition Reimbursement

Training and Mentorship Programs

Access to Gym Facilities

Paid Vacation

Qualifications

• 6+ years of experience in rail maintenance with supervisory roles.
• Strong management and leadership skills in operations.

Responsibilities

• Manage maintenance service delivery and emergency responses.
• Coordinate staff for system failures and service disruptions.

Skills

Management Skills

Leadership Skills

Time Management

Interpersonal Skills

Customer Service Skills

Decision Making

Conflict Resolution

Education

Diploma from a recognized institution of technology

Management Certificate Program

Tools

Standard Office Tools (Word, Excel)

Job description

Engineering and Maintenance Duty Manager

Join a company that has been a part of moving Metro Vancouver for over 35 years.

British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody, and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.

Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.

When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training, and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.

Come explore what makes us one of BC’s Top Employers!

Responsibilities

PRIMARY PURPOSE

Manages and supports BCRTC Maintenance service delivery and Train Operations personnel by assuming direct control of all maintenance systems and responses to all Maintenance and Engineering personnel during service disruptions, incidents, and emergencies or any other condition as defined by procedures, as well as implementing maintenance recovery plans for the affected system(s) and any related activity that may affect system operation.


KEY ACCOUNTABILITIES

1. Manages and oversees recovery responses to all service disruptions, system failures, engineering and maintenance train failures, and adverse weather plans/special event coverage in a safe timely manner.
2. Assesses, dispatches, and oversees appropriate Maintenance and Engineering staff to recover system/train failures and emergencies, emergency response related to train breakdowns and infrastructure repair and failures, to ensure disruption of scheduled service is minimized.
3. Provides maintenance and engineering collaboration to the Train Operations Control Center Managers, assists and advises on timely alternate service strategies in response to service disruptions, system failures, or emergencies including frequent and effective communications with internal departments as required to reduce service disruptions and activities that affect system operation.
4. Creates various reports impacting service and infrastructure for corporate stakeholders, summarizing previous days’ incidents and regular status reports regarding significant incidents.
5. Leads debrief meetings to review the upcoming work plan, ensuring all tasks are clearly assigned and prioritized. Oversees the allocation of necessary resources to technicians, addresses any special considerations for scheduled work, and adjusts or reassigns tasks as needed. Confirms operational plans (OP), verifies VA requests, and provides guidance on unscheduled work. Facilitates proactive planning to ensure preparedness and efficiency for the upcoming week.
6. Develops and implements Maintenance and Engineering failure management procedures ensuring that investigations are undertaken, and reports are submitted for all serious service delays, incidents, breakdowns, and equipment failures.
7. Prioritizes and coordinates emergency maintenance tasks for staff on assigned shifts, ensuring effective communication and collaboration with maintenance teams to address urgent issues promptly and efficiently.
8. Executes decision making for all maintenance staff during emergencies.
9. Manages emergency repairs or maintenance required during daily service, defines Work Zone, collaborates with Train Operations on the use of Emergency Occupancy Permits and identifies to the Train Operations Control Center Manager the appropriate person to be designated an Area Coordinator to ensure that service is restored as soon as possible.
10. Oversees the safe and efficient execution of Work Authorization Permits, Verbal Authorities, and Permission-To-Enter Clearances in accordance with existing rules and procedures by Maintenance and Engineering personnel in collaboration with the Train Operations Control Center Manager.
11. Determines whether substance testing is required consistent with the Alcohol and Drug-Free Workplace Policy. Liaises with senior leadership as required, oversees the testing process, and manages the overall response to mitigate risk.
12. Participates in recruitment, selection, training, performance management, and discipline of non-exempt staff, including participating in first level grievances.
13. Fosters a culture of continuous improvement by actively identifying opportunities to eliminate waste, streamline processes, and enhance operational efficiency across the organization.

Qualifications

EDUCATION AND EXPERIENCE

The requirements for this job are typically acquired through a diploma from a recognized institution of technology in a relevant field, including courses in communications and emergency response, and completion of a Management Certificate Program (including courses in labour relations, conflict resolution, supervisory techniques, and management principles), plus six (6) years’ experience in progressively responsible positions in rail maintenance which include supervisory experience in an operational service capacity.

OTHER REQUIREMENTS

1. Solid management and leadership skills.
2. Demonstrated ability to deal with conflicting priorities in a calm manner and explain decision making processes.
3. Excellent organization and time management skills.
4. Excellent interpersonal and customer service skills.
5. Solid written and verbal communications skills.
6. Previous experience coordinating or responding to emergency situations in an operations environment.
7. Able to relay technical information in a manner that is clearly understood by others.
8. Solid working knowledge of standard office tools including word processing and spreadsheet software.
9. Decisive and capable of working under extreme pressure with the ability to take overall command of Maintenance and Engineering responses during service disruptions and emergencies and coordinate and control resources in an organized and decisive manner.

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario, and behavioural descriptive interview questions.

Work Schedule

37.5 hours per week.

Work Designation

Resident
This position works predominately on-site.

Rate of Pay

Salary $97,600 - $146,400 per annum (Actual salary offered will be commensurate with education, experience, and internal parity).

The Total Compensation Package includes Extended Health, Dental, Transit Pass, and enrollment in the Public Service Pension Plan. Focus on your development through tuition reimbursement, training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.

How to Apply

Please click the 'Apply' button at the top right corner or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application online.

Posting Date: March 28, 2025
Closing Date: Open until filled.

Please note that only those shortlisted will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

SkyTrain is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity, and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at [e-mail].