Engagement Specialist Manager - Canada

Magoya; Edmonton; On-site; CAD 60,000 - 100,000; Full time

Job summary

An innovative AgTech company is seeking an Engagement Specialist Manager to lead a dynamic team focused on onboarding retailers into a cutting-edge digital platform. This role emphasizes relationship building, delivery assurance, and strategic development to enhance customer experience. Join a collaborative environment where your leadership will drive success and customer satisfaction. With opportunities for professional growth and competitive compensation, this position promises to be both rewarding and impactful in the agricultural technology sector.

Benefits

Competitive Compensation

Performance Incentives

Professional Development Opportunities

Collaborative Environment

Qualifications

• Experience in team management or leadership in onboarding or training.
• Proficiency with digital tools and data management.

Responsibilities

• Lead and manage a team of Engagement Specialists.
• Develop strategies to enhance onboarding and customer experience.

Skills

Team Management

Digital Tools Proficiency

Communication Skills

Organizational Skills

Time Management

Education

Bachelor's in Agronomy

Bachelor's in Agribusiness

Tools

Microsoft Office Suite

Job description

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About Magoya: Magoya is a growing AgTech company focused on Ag Digital Product Development Services. We help Agri-businesses in the US thrive by providing innovative digital solutions tailored to their needs. We prioritize customer success and are committed to delivering exceptional service and results.

Role Overview: We are looking for a Engagement Specialist Manager to lead and support a team responsible for onboarding retailers into Xarvio FIELD MANAGER. This role ensures a smooth onboarding process, improves customer experience, and aligns team efforts with company goals. The manager will collaborate with internal and external stakeholders to drive success and customer satisfaction.

Key Responsibilities:

1. Relationship Building:

• Lead, coach, and manage a team of Engagement Specialists.
• Coordinate with local BASF contacts and the Xarvio FIELD MANAGER commercial team to strengthen partnerships and targeted efforts.
• Foster a positive and collaborative team environment to ensure engagement and motivation.

Delivery Assurance:

• Develop and implement strategies to enhance onboarding and customer experience.
• Oversee training sessions and onboarding programs.
• Ensure specialists assist customers in integrating xarvio FIELD MANAGER into their operations.
• Monitor team performance, provide feedback, and conduct reviews.
• Identify and address challenges to improve efficiency.
• Provide insights to the UI/UX team for continuous improvement.
• Assist in data management and administrative tasks as needed.

Skills & Qualifications:

• Bachelor's degree in Agronomy, Agribusiness, or related field (preferred).
• Experience in team management or leadership, preferably in onboarding, training, or agriculture.
• Proficiency with digital tools and data management.
• Excellent communication, organizational, and time management skills.
• Ability to work independently and in a team.
• Proficiency in Microsoft Office Suite.
• Valid driver’s license and authorization to work in the US or Canada.

Preferred Qualifications:

• Experience with BASF product portfolio.
• Knowledge of onboarding and training best practices.
• Experience in agricultural retail.

What We Offer:

• Opportunity to work with a fast-growing AgTech company committed to innovation and customer success.
• Collaborative and supportive environment.
• Competitive compensation with performance incentives.
• Opportunities for professional development and growth.

Are you ready to make an impact in AgTech? Join us!