Engagement Specialist Manager - Canada

Magoya; Edmonton; On-site; CAD 60,000 - 100,000; Full time

Job summary

An innovative AgTech company is seeking an Engagement Specialist Manager to lead a team focused on onboarding retailers into a cutting-edge digital product. This role emphasizes relationship building, ensuring customer satisfaction, and enhancing the onboarding process. You will work collaboratively with internal and external stakeholders, fostering a positive team environment while driving success. The company offers a supportive atmosphere, competitive compensation, and opportunities for professional growth. If you are passionate about making an impact in AgTech, this is the perfect opportunity for you!

Benefits

Competitive compensation

Performance-based incentives

Opportunities for professional development

Collaborative environment

Qualifications

• Proven experience in team management or leadership roles.
• Strong proficiency with digital tools and data management.

Responsibilities

• Lead and manage a team of Engagement Specialists for onboarding.
• Develop strategies to enhance customer onboarding experience.

Skills

Team Management

Digital Tools Proficiency

Communication Skills

Organizational Skills

Time Management

Education

Bachelor's degree in Agronomy

Bachelor's degree in Agribusiness

Tools

Microsoft Office Suite

Job description

About Magoya

Magoya is a growing AgTech company focused on Ag Digital Product Development Services. We help Agri-businesses in the US thrive by providing innovative digital solutions tailored to their unique needs. At Magoya, we prioritize customer success and are committed to delivering exceptional service and results.

Role Overview

We are looking for a Engagement Specialist Manager to lead and support a team of specialists responsible for onboarding retailers into Xarvio FIELD MANAGER. This role ensures a smooth and efficient onboarding process, improves customer experience, and aligns team efforts with company goals. The manager will collaborate with internal and external stakeholders to drive success and enhance customer satisfaction.

Key Responsibilities

Relationship Building:

1. Lead, coach, and manage a team of Engagement Specialists.
2. Coordinate with local BASF contacts and the Xarvio FIELD MANAGER commercial team to strengthen partnerships and targeted efforts.
3. Foster a positive and collaborative team environment to ensure engagement and motivation.

Delivery Assurance

1. Develop and implement strategies to enhance the onboarding process and overall customer experience.
2. Oversee the development and execution of training sessions and onboarding programs.
3. Ensure specialists effectively assist customers in integrating Xarvio FIELD MANAGER into their business operations.
4. Monitor and evaluate team performance, providing feedback and conducting performance reviews.
5. Identify and address challenges within the onboarding process to improve efficiency.
6. Provide insights to the Xarvio FIELD MANAGER UI/UX team for continuous improvement.
7. Assist in data management and other administrative tasks as needed.

Skills & Qualifications

1. Bachelor's degree in Agronomy, Agribusiness, or a related field (preferred).
2. Proven experience in team management or leadership roles, preferably in onboarding, training, or agriculture-related fields.
3. Strong proficiency with digital tools and data management.
4. Excellent communication, organizational, and time management skills.
5. Ability to work both independently and as part of a team.
6. Proficiency in Microsoft Office Suite.
7. Valid driver’s license and authorization to work in the United States or Canada.

Preferred Qualifications

1. Experience with BASF product portfolio.
2. Knowledge of best practices in onboarding and training.
3. Ag retail experience.

What We Offer

1. A chance to work with a fast-growing AgTech company committed to innovation and customer success.
2. A collaborative and supportive environment.
3. Competitive compensation with performance-based incentives.
4. Opportunities for professional development and growth.

Are you ready to make an impact in AgTech? Join us!