Engagement Specialist (Front Desk)

Blue Ridge Health; Clare Municipal District; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a compassionate and dedicated team as an Engagement Specialist in a supportive healthcare environment. This role involves managing client interactions, ensuring accurate documentation, and providing essential support in a dynamic, interdisciplinary team. You'll play a vital part in enhancing the patient experience while contributing to a culture that values diversity and inclusion. This organization is committed to delivering quality care and offers a comprehensive benefits package, including flexible schedules, tuition reimbursement, and mental health resources. Embrace the opportunity to make a meaningful impact in the community and grow your career in healthcare.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

403(b) Retirement Plan

Paid Holidays

PTO and Personal Days

Flexible Work Schedules

Tuition Reimbursement

Mental Health Resources

Qualifications

• High school diploma required, with communication skills and EHR experience preferred.
• One year of experience in a medical office is preferred.

Responsibilities

• Manage client check-in/out, update client data, and assist with paperwork.
• Answer phones and relay information to providers.

Skills

Communication Skills

Basic Medical Terminology

Bilingual (preferred)

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Electronic Health Records (EHR)

Practice Management Systems

Job description

Overview

Blue Ridge Health is currently seeking an Engagement Specialist (Front Desk) to join our Behavioral Health Team!

This position will float between sites across Western NC.

What We Offer You:

• A competitive benefits plan, including Medical, Dental and Vision
• Company sponsored life insurance and short and long-term disability coverage
• 403(b) retirement account with company matching
• Supplemental accident insurance available
• 9 paid holidays per year
• PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!)
• Flexible Work Schedules Considered
• Needs Accommodations Programs
• Mental Health Resources
• Tuition Reimbursement Program

What You'll Do:

This position effectively completes client check-in and check-out processes, manages client documents, updates all client data and assists clients with required paperwork with accuracy and confidentiality. We are looking for a team player that can help build a positive environment with a desire to work in an interdisciplinary healthcare team and with a culturally diverse patient population. Responsibilities include:

• Answering phones, responding to inquiries, and relaying information to providers.
• Prepares clients for clinic visit by updating all pertinent demographic and insurance information in the client's Electronic Health Record (EHR).
• Ensures all client documentation is accurately completed and/or verified and updated during client visit.
• Complies with all agency processes and procedures.
• Collects and posts payments and appropriate insurance co-pays from clients.

What We're Looking For:

• High school diploma or equivalent.
• Stellar communication skills that allow you to easily and effectively communicate with staff, patients, providers, peers, supervisors and community stakeholders.
• One year experience working in a medical office environment preferred.
• Basic medical terminology preferred.
• Proficient computer skills including Microsoft Office, Excel, Outlook.
• Electronic Health Records and Practice Management Systems experience preferred.
• Adhere to HIPAA regulations and patient confidentiality.
• Bi-Lingual (preferred, but not required).
• Ability to travel to nearby sites as needed.

About Blue Ridge Health:

At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

Blue Ridge Health Services promotes a supportive and inclusive culture, sensitive to the diversity of the individuals we serve and our workforce. Challenging unconscious bias, inviting a culture of individual expression, and ongoing sensitivity to organizational practices are fundamental of staff expectations. This focus contributes to the importance of Blue Ridge Health’s investment to advance as a culturally competent organization.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.