Engagement Manager

TEKsystems; Ottawa; Hybrid; CAD 71,000 - 106,000; Full time

Job summary

TEKsystems Global Services (TGS) in Ottawa, ON seeks an Engagement Manager to lead delivery across engagements, ensuring objectives, budgets, and client success criteria are met. The role emphasizes proactive updates, risk management, and cross-functional collaboration.

The EM will guide teams, manage profitability, and drive client satisfaction and retention. Travel may be required several times per year; the position is hybrid based in Ottawa.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Excellent oral and written communication skills (English language).
• Analysis and problem‑solving skills.
• Time management and organizational skills.

Responsibilities

• Overseeing engagements to ensure objectives are met, delivered on time, and within budget. Additionally, ensuring internal compliance requirements are met.
• Financial management: budgeting, forecasting, and profitability.
• Resource allocation and optimization across engagements.
• Risk management and mitigation; build client relationships and provide updates to stakeholders.
• Team leadership and development; mentoring junior resources.
• Client satisfaction and retention; upselling and cross-selling opportunities.

Skills

Communication skills

Analytical thinking

Time management

Organizational skills

Education

Bachelor’s degree or equivalent

Job description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise.

We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunities for people to achieve fulfillment through career success.

Ready to join us?

Here’s what the opportunity supported through our TGS Talent Acquisition Team requires:

Position Overview

The Engagement Manager (EM) is a delivery leadership position within the TEKsystems Global Services’ (TGS) organization and responsible for managing one or more engagements or engagement teams at a time. This individual is responsible for managing customer expectations through regular check-ins and timely updates on engagement progress. The EM ensures service delivery and that the outcomes align with client success criteria. This role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle.

This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The Engagement Manager is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio.

This role may require travel several times per year.

Essential Job Duties and Responsibilities

• Overseeing engagements to ensure objectives are met, delivered on time, and within budget. Additionally, ensuring internal compliance requirements are met.
• Financial Management
  • Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability.
• Resource Allocation and Optimization
  • Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes.
• Risk Management and Mitigation
  • Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability.
  • Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly.
  • Providing regular updates to internal/external stakeholders on engagement progress, challenges, and outcomes.
  • Preparing detailed performance reports and presenting them to senior management and clients.
• Team Leadership and Development
  • Leading engagement teams, mentoring junior resources, and fostering a collaborative team environment.
• Client Satisfaction and Retention
  • Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly.
  • Identifying opportunities and collaborating with sales/practice partners for upselling and cross-selling to existing clients, contributing to organic business growth.

Behavioral Competencies and Responsibilities

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulates solution options clearly.
• Builds strong customer relationships and delivers customer‑centric solutions. Takes a consultative approach to propose solutions that benefit the customer and solves their business needs being a trusted partner and advisor.
• Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourages input from others.
• Works well with cross‑functional teams, fostering a collaborative environment to achieve common goals.

Required Skills & Qualifications

• Bachelor’s Degree or equivalent experience
• Excellent oral and written communication skills (English language)
• Analysis and problem‑solving skills
• Time management and organizational skills

Preferred Skills & Qualifications

• Certifications: PMP and/or IAOP (Outsourcing Professional) and Scrum Master
• Methodologies: Exposure to Agile methodologies: Scrum, Kanban, SAFe, XP

Job Type & Location

This is a Permanent position based out of Ottawa, ON.

Pay and Benefits

The pay range for this position is $70900.00 - $106300.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Workplace Type

This is a hybrid position in Ottawa, ON.