Enforcement Services Associate

Oakville; Oakville; On-site; CAD 69,000 - 84,000; Full time

Job summary

The Town of Oakville is seeking an Enforcement Services Associate to support Municipal Enforcement Services. You will process administrative penalties, manage permits, and provide customer service across in-person, email, and phone channels.

You will review requests, issue licenses and permits, and handle the APS tickets lifecycle. Strong communication, organization, and knowledge of by-laws are essential for success in this role.

Qualifications

• Completion of a 2-year college diploma in Public Administration/Business Administration or related field.
• MLEO Part 1 Municipal Law Enforcement Foundation or equivalent is considered an asset.
• AMCTO Municipal Administration Program is considered an asset.
• Minimum 3 years related experience in a municipal or public enforcement environment with court/appeal processes and financial reconciliations.
• Combination of education and experience may be considered.
• Strong analytical and organizational skills for enforcement duties.
• Knowledge of Parking, Sign and Licensing by-laws and APS.

Responsibilities

• Processing, reporting and correspondence for Administrative Penalty fines and permits.
• Customer service, support and analysis for inquiries related to rates, fines, payments, permits and by-laws.
• Resolve first level escalated matters relating to tickets, permits, licenses and payments.
• Review and issue 60+ types of business licenses and various parking permits.
• Review and circulate sign and noise permit applications for final approval.
• Record and manage customer service requests in Salesforce, AMANDA and/or AIMS.
• Handle APS ticket lifecycle including payments and notices.
• Coordinate hearing process documentation and calendars.
• Reconcile daily/weekly financial transactions for parking operations.
• Maintain and update permit programs, and manage license applications.

Skills

Analytical skills

Organizational skills

Customer service

Time management

Teamwork

Attention to detail

Communication skills

Conflict resolution

Education

Two-year college diploma in Public Administration/Business Administration or related field

MLEO Part 1 Municipal Law Enforcement Foundation (asset)

AMCTO Municipal Administration Program (asset)

Tools

MS Office (Word, Excel, Outlook)

AMANDA

AIMS

GIS

SharePoint

Salesforce

Job description

Enforcement Services Associate Department Municipal Enforcement Services Pay Range $69,259 - $84,483 Position ID 3225-001

Job Details:

Temporary Full Time (CUPE 1329T)

Posting Status:

Restricted to current Town of Oakville employees

Duration:

5- month contract

Temporary Vacancy Reason:

Backfill

Closing Date:

Applications for this position must be received at oakville.ca by no later than 11:59 pm on October 15, 2026.

Internal secondment applications are welcome.Please note, however, that members of management will not be considered for secondments into bargaining unit positions.

Job Responsibilities:

• Reporting to the Manager, Strategy, Licensing and Business Services, the Enforcement Services Associate is responsible for processing, reporting, notifications and correspondence required for Administrative Penalty fines and permit management relating to parking, licensing, sign and noise permits through in-person, email, phone and online interactions.
• Providing customer service, support and analysis for inquiries/complaints relating to Municipal Enforcement Services including rates, fees, fines, penalties, payments, permits, equipment, policies, procedures, municipal by-laws, Provincial Offences Act (POA), Administrative Penalty System (APS), etc.
• Resolving first level escalated matters relating to tickets, permits, licenses and payments
• Reviewing and issuing over 60 types of business licenses and multiple types of parking permits
• Providing initial review of fixed and temporary sign and noise permit applications and distribution to appropriate officers for final approval
• Receiving, reviewing, documenting, assigning and resolving customer services requests in Salesforce, AMANDA and/or AIMS
• Undertaking scheduled processes of the APS ticket lifecycle for parking, licensing and various by-laws including analysis of payment and owner information records, ticket entry, mailing out of penalty notices
• Coordinating, scheduling and maintaining the screening meeting calendars and processing for the Screening officers
• Supporting the hearing processes and meetings, including preparing hearing documents and updating hearing records
• Reconciling daily and weekly financial transactions for commercial parking operations
• Processing various payments received by mail, telephone, or etransfer using computerized (custom) software. Daily balancing and securing of various receipts in accordance with established audit requirements.
• Maintaining various parking, licensing, noise exemption and sign permit programs, including application intake, review, analysis, issuance, revocation and cancelling permits, updating records, financial management of accounts and reconciliation, collections with current and new permit holders and escalations to enforcement.
• Data entry and management of various documents, including license applications, sign permits and entry of manually issued APS tickets.
• Processing of private property parking program including officer and property file, intake, review and updating records to coincide with approvals
• Monthly department credit card reconciliations
• Performing other duties as assigned

Qualifications/Skills:

• Completion of 2-year college diploma specializing in Public Administration, Business Administration or a related field.
• MLEO completion of Part 1 Municipal Law Enforcement Foundation, or equivalent is considered an asset.
• Successful completion of AMCTO Municipal Administration Program is considered an asset.
• Minimum 3 years related experience in a municipal or public enforcement environment including experience with court/appeal processes, reconciliation of financial and activity reports, general accounting and outstanding administrative office skills complemented by a highly developed understanding of municipal government and service delivery
• A combination of education and experience may be considered
• Strong analytical and organizational skills to perform daily business and tasks associated with Enforcement Services Associate role
• Demonstrated knowledge and understanding of Parking, Sign and Licensing industry including APS, parking, licensing, noise and sign regulations and by-laws
• Advanced computer skills including proficiency with MS Office (Word, Excel, and Outlook), AMANDA, AIMS, GIS, SharePoint and Salesforce are required.
• Proficient time management skills and flexibility in adjusting between a variety of duties
• Must possess excellent organizational skills to multitask and to process a high volume of items efficiently and accurately
• Proven attention to detail is essential
• Demonstrated interpersonal, organizational, communication and customer service skills to represent the division in a courteous manner in dealing with the public, staff, resolving difficult issues and in coordinating customer service responses
• Experience dealing with difficult people and proven ability to diffuse emotionally charged situations
• Ability to work in and encourage a team-oriented environment, including cross training
• Please note that successful candidates, who are new hires or have not performed this position previously will be required to provide a satisfactory criminal record check dated within 30 days as a condition of employment

DATED:

October 7, 2026

The Town’s recruitment software includes elements of artificial intelligence to assist in the screening and short-listing of qualified candidates.

This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. The minimum threshold score for each of the testing and interview components of the recruitment process is 75%.

We thank all applicants and advise that only those selected for an interview will be contacted.