Energy Manager - Customer Advisor - Open Blue

Johnson Controls, Inc.; Richmond Hill; On-site; CAD 120,000 - 155,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits package

On-the-job/cross-training

Encouraging and collaborative team

Dedication to safety

Job summary

Johnson Controls, Inc. in Canada is seeking an OpenBlue Customer Advisor to partner with customers and deliver value across the full lifecycle. You will drive adoption, provide training, and act as a trusted advisor to optimize energy management and building performance.

The role requires 5+ years in HVAC/building automation, strong communication, and experience in enterprise customer relationships. Travel up to 10% may be needed, with a competitive salary and benefits package.

Qualifications

• Bachelor's degree in engineering, business, or a related field.
• Minimum 5+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services.
• Hands-on experience with OT in medium to large facilities.
• Experience delivering user training and product demonstrations for end results.
• Excellent communication skills with customers and partners at senior levels.
• Strong track record in customer relationship management with enterprise customers.
• Extremely organized project management to handle multiple customers.
• Ability to lead within a matrix organization and coordinate across teams.
• Eagerness to learn in a fast-changing environment with minimal training.
• Experience driving process improvements to enhance customer satisfaction.
• Must have work authorization to work in Canada and ability to obtain government security clearance.

Responsibilities

• End-to-end delivery of OpenBlue customer value.
• Onboarding customers and training end users.
• Adoption and ongoing customer engagement with stakeholders.
• Advocacy: triage issues and provide initial support to resolve problems quickly.
• Monitor health and value delivered; conduct regular reviews with customers.
• Support Customer Business Reviews with account managers.
• Drive retention and growth by earning references and expanding value.

Skills

Bachelor's degree

HVAC systems

Building automation systems

Energy management solutions

Operational Technologies (OT)

User training experience

Product demonstrations

Customer relationship management

Project management

Self-directed learning

Process improvements

Strong communication

Education

Bachelor's degree

Job description

Build your best future with the Johnson Controls team!

Who we are:

Johnson Controls is global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What We Offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package including 401K, medical, dental, and vision care.

• On-the-job/cross-training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

About the job

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions to make cities more connected and buildings more intelligent. We are passionate about improving the way the world lives, works, and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you. We offer you a highly innovative and promising industry in an international environment. In this role you are given the responsibility to shape our common future business.

What You Will Do

OpenBlue is a complete suite of AI-enabled smart building software solutions that delivers impactful outcomes in energy efficiency and sustainability, equipment uptime, facilities team productivity, workplace planning, and workplace experiences that combines Johnson Controls’ 140 years of building expertise with cutting-edge technology. We are seeking an OpenBlue Customer Advisor to partner with customers to deliver value. You will drive successful outcomes for customers and serve as a key consultant throughout the entire customer lifecycle. This is a great opportunity for someone who likes a challenge, is comfortable with a start-up environment in a large company, and open to growing the position as we grow as our business.

How You Will Do It

• Responsible for end-to-end delivery of customer value for OpenBlue solutions

• Customer Onboarding

  • Participate in initial project kick-off calls

  • Understand customer personas, end users, use cases and goals; Ask questions to become deeply familiar with your customers’ businesses challenges

  • Train end users on the OpenBlue customer value framework and success metrics to be measured

  • Share product training resources and technical support processes

  • Validate the completion of scope as per contract and customer needs

  • Provide customers with a guided product tour after delivery

• Adoption

  • Become a trusted advisor by helping customers to understand and use the product to achieve business outcomes, including end users as well as internal and external channel partners

  • Monitor product usage analytics and provide feedback to customers.

  • Establish 30-60-90 day check-ins for new customers followed by regular touchpoints to discuss adoption, issues, and value creation

• Advocacy (Build trust / transparency)

  • Review any open issues / technical support tickets with customers

  • Provide initial triage, basic support and customer training to resolve problems quickly, leveraging technical support teams as needed

  • Monitor customer health and value delivered; Conduct Net Promoter Score (NPS) surveys and ensure all feedback loops are closed

  • Participate in Customer Business Reviews (QBRs) in partnership with digital commercial account managers.

  • Serve as the voice of the customer and share feedback with Product Management and Commercial teams on how we can better serve customers

• Retention and Growth

  • Ensure we are meeting customers’ definition of success

  • Identify other opportunities to provide value

  • Drive new business growth by earning favorable customer references

What you will need

Required

• Bachelor's degree in engineering, business, or a related field.

• Minimum 5+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services

• Hands-on experience working with installation, deployment, or use of Operational Technologies (OT) in medium to large facilities

• Experience delivering user training, product demonstrations and addressing operational questions to drive end results

• Excellent communication skills, both written and verbal, to work with customers or partners across operational and senior levels

• Strong track record in customer relationship management with enterprise customers, supported by endorsements from references, in roles such as Customer Success Manager, Account Manager, Project Manager, Performance Assurance Engineer and/or Technical Sales

• Extremely organized project management skills to manage multiple customers in your portfolio, maintaining detailed notes and action plans

• Demonstrated ability to lead within a matrix organization, effectively coordinating across teams and mobilizing resources.

• Enjoys learning new things in a self-directed fashion, consistently building new skills, knowledge and expertise in a fast-changing environment with minimal formal training

• Experience driving process improvements to enhance customer satisfaction

• Candidates must already have a work authorization that would permit them to work for Johnson Controls in Canada and the ability to get Canadian government security clearance

Preferred

• Experience with smart building software and/or energy management systems

• Certified Energy Manager® (CEM) certification (Association of Energy Engineers)

• Certified Measurement & Verification Professional (CMVP) certification

• French language skills

The role may include up to 10% travel.

SALARY RANGE: $120,000 - $155,000 CAD (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us