Energetic Game Facilitator & Guest Experience

Activate Games; Regina; On-site; CAD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive wage with incremental pay

Group retirement plan (after eligible)

Employee assistance program (EAP)

Level up your career with growth op"

Ongoing learning and training with af

Free game play and employee discounts

Fun and dynamic work environment

Casual and comfortable dress code

On-site parking

Job summary

Activate Games in Regina is seeking a part-time team member to guide players through check-in, support gameplay, and keep the store running at peak performance. The role emphasizes delivering a world-class experience in a fast-paced, high-energy environment. You’ll be social, confident, and ready to tackle technical challenges while ensuring smooth operations.

Evenings, weekends, and holidays are required. If you love facilitating fun and helping customers level up the experience, join our team

Qualifications

• 1 year of customer service experience is considered an asset
• Must be flexible and available to work evenings, weekends, and holidays
• Strong communication skills, multi-tasking, and time management skills
• Energetic, friendly and outgoing with ability to command attention in a crowd

Responsibilities

• Be professional in thought, language, and action
• Exemplify excellence in facilitation, giving customers a great experience
• Brief new groups thoroughly but concisely prior to the start of their experience
• Observe customers in the gaming area and provide an explanation, if necessary
• Participating with customers in games if needed to ensure customers have an excellent experience
• Monitor and be attentive to game play, giving timely aid as necessary
• Handle any malfunctions with support of leader
• Maintain a clean and comfortable work environment
• Warmly greet customers when entering or leaving establishment
• Verify appointment times and explain the check-in processHandle cash, debit, credit, or gift card transactions with customers
• Issue receipts, and wristbands
• Answer customer inquiries and involve a leader if the answer is not sufficient
• Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
• Painting around the main facility, as needed
• Aiding Team Lead in checking inventory of merchandise
• Resetting and disinfecting wristbands
• Cleaning and disinfecting available lockers and lounge
• Notifying leader immediately of game failures or malfunctions
• Touching up equipment; gluing props, and other unskilled tasks

Skills

Customer service

Communication

Multitasking

People person

Evenings & weekend availability

Education

High school diploma

Job description

Activate Games in Regina is seeking a part-time team member to guide players through check-in, support gameplay, and keep the store running at peak performance. The role emphasizes delivering a world-class experience in a fast-paced, high-energy environment. You’ll be social, confident, and ready to tackle technical challenges while ensuring smooth operations.

Evenings, weekends, and holidays are required. If you love facilitating fun and helping customers level up the experience, join our team