Endpoint Security Support Specialist

Fortinet, Inc.; Burnaby; On-site; CAD 86,000 - 106,000; Full time

Benefits offered by this job

100% company paid medical, dental, and vision coverage

Health Spending Account

Employee & Family Assistance Plan

Group Registered Retirement Savings Plan (RRSP) with company match

Paid Time Off and flexible leave policies

Job summary

A cybersecurity leader is seeking a Technical Support Specialist in Burnaby to provide exceptional customer service and technical assistance. Key responsibilities include troubleshooting Fortinet products, managing high-profile cases, and contributing to knowledge sharing. The ideal candidate will have over 5 years of technical support experience, deep OS knowledge, and strong communication skills. Competitive salary of CAD 86,000 - 106,000, plus comprehensive benefits package including medical, dental, and vision coverage.

Qualifications

• 5+ years of experience in a technical support or system administration role in a networking/security company.
• Strong understanding of TCP/IP, ARP, DNS, DHCP and troubleshooting network connectivity issues.
• Previous call center experience, preferably supporting data networking products and/or security products is desirable.

Responsibilities

• Troubleshoot Fortinet’s Endpoint Detection and Response product, FortiEDR and FortiEndpoint.
• Act as an escalation point for high-profile cases and customers.
• Contribute to publishing knowledge-based articles.

Skills

Troubleshooting skills

Strong communication skills

Deep knowledge of operating systems

Understanding of TCP/IP

Problem-solving skills

Education

5+ years of experience in a technical support role

Tools

Kali Linux

Metasploit

Procmon

Job description

A cybersecurity leader is seeking a Technical Support Specialist in Burnaby to provide exceptional customer service and technical assistance. Key responsibilities include troubleshooting Fortinet products, managing high-profile cases, and contributing to knowledge sharing. The ideal candidate will have over 5 years of technical support experience, deep OS knowledge, and strong communication skills. Competitive salary of CAD 86,000 - 106,000, plus comprehensive benefits package including medical, dental, and vision coverage.