Network Support (New Grads 2026)

Fortinet; Burnaby; On-site; CAD 86,000 - 106,000; Full time

Benefits offered by this job

100% company paid medical, dental, and

Health Spending Account

Personal Spending Account

EFAP and counselling resources

RRSP with company match

Paid time off and health days

Job summary

Fortinet is seeking a Technical Support Specialist in Burnaby to deliver top-tier assistance for customers and partners. You will troubleshoot Fortinet FortiGate systems, analyze configurations, and reproduce issues in a lab environment while coordinating with QA and development.

You will help customers with networking and security concepts, follow escalation processes, and contribute knowledge articles to improve team support and product reliability.

Qualifications

• Bachelor's degree or equivalent in CS/Engineering
• 0–2 years in technical support or system administration role in a networking/security company or equivalent education
• Strong troubleshooting and problem-solving skills

Responsibilities

• Basic troubleshooting on the core Fortinet products – Fortigate
• Collect, analyze and suggest changes to configuration information
• Collect and analyze customer system information
• Recommend corrective actions based on analysis
• Provide customer education where needed due to gaps in networking or product knowledge
• Consult technical documentation, bulletins and release notes for known problems
• Reproduce customer environments in lab, isolate and solve problems, propose new solutions
• Follow up on technical cases with proper escalation and closure
• Manage customer communications and expectations until case closure
• Publish knowledge-based articles

Skills

Windows

macOS

Linux

TCP/IP

Routing protocols

L2/L3 switches

Security products

VPN

Troubleshooting

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Fortinet FortiGate

Networking lab equipment

QA tools

Job description

Job Description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the success of our rapidly growing business.

You would act as the Technical Support Specialist for Burnaby TAC Team to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and testing.

As a Technical Support Specialist, you will be involved in:

• Basic troubleshooting on the core Fortinet products – Fortigate
• Collection, analysis and change recommendations of configuration information
• Collection and analysis of customer system information
• Recommend corrective actions based on analysis
• Provide Customer education where needed due to gaps in networking, product knowledge etc.
• Consultation of technical documentation, bulletins and release notes for known problems
• Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.
• Follow up on technical cases including proper escalation and management of the case until case closure.
• Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation.
• Contribute in publishing knowledge-based articles.

We are looking for:

• 0-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education
• Deep working knowledge of operating systems -- Windows, OSX, Linux
• Strong understanding of TCP/IP, routing protocols, L2/L3 switches.
• Experience with security products -firewalls, IDS/IPS, VPN, virus scanning.
• Strong troubleshooting and problem-solving skills
• Previous call center experience, preferably supporting data networking products and/or security products is desirable.
• Strong communication skills, both written and verbal.
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.

About Our Team:

Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

The Canada base salary range for this full-time position is expected to be between $86,000 - $106,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

Benefits:

• 100% company paid medical, dental, and vision coverage
• Health Spending Account
• Personal Spending Account that gives you flexibility to spend where you need it the most
• Employee & Family Assistance Plan (EFAP) offers access to various services like counseling, legal advice, mental health resources etc.
• critical illness, disability, and life insurance
• Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement
• competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.