Endpoint Compute Lead — Service Desk & IT Excellence

Porter Airlines; Toronto; Hybrid; CAD 100,000 - 140,000; Full time

Job summary

Porter Airlines is seeking a Lead, End User Compute & Service Desk to join our Service Management team in Toronto. You will provide hands-on technical leadership across endpoint platforms, manage lifecycle and security, and collaborate with Cybersecurity, Infrastructure, and field teams to ensure reliable end-user services.

You will drive standardization, device health, and zero-touch provisioning while supporting distributed users across airport and corporate environments, with a focus on

Qualifications

• 3-5 years of experience in End User Compute/Desktop Engineering/Endpoint Management.
• Minimum 3 years as a team lead or technical lead capacity.
• Experience supporting distributed users across high-availability environments.
• Familiarity with AWS Workspace, Google Suite, ITSM Tools - Zendesk and Wikis.
• Demonstrated ability to explain technical standards to both technical and non-technical stakeholders.
• Experience leading teams and governance/compliance documentation.

Responsibilities

• Provide technical leadership for End User Compute, Service Desk, and Desktop Support teams.
• Assist with prioritization and resolution of complex incidents and service requests.
• Collaborate with Cybersecurity, Infrastructure, and Field Services to support endpoint requirements.
• Track and report operational KPIs and service performance metrics.
• Contribute to the standardization and governance of endpoint platforms and documentation.

Skills

End User Compute

Desktop Engineering

Endpoint Management

Team Lead

Distributed Users Support

AWS Workspace

Google Suite

Zendesk

Wikis

Governance Documentation

Tools

Zendesk

Wikis

AWS MECM/SCCM

Jamf

Job description

Porter Airlines is seeking a Lead, End User Compute & Service Desk to join our Service Management team in Toronto. You will provide hands-on technical leadership across endpoint platforms, manage lifecycle and security, and collaborate with Cybersecurity, Infrastructure, and field teams to ensure reliable end-user services.

You will drive standardization, device health, and zero-touch provisioning while supporting distributed users across airport and corporate environments, with a focus on