End-User Support Specialist

Pinchin Ltd; Mississauga; On-site; CAD 57,000 - 61,000; Full time

Job summary

Pinchin Ltd. in Mississauga, ON, is seeking an End-User Support Specialist to join our IT Team. You will provide frontline technical support to employees, resolving hardware, software, and access issues while maintaining high service standards and clear documentation.

Ideal candidates have a college diploma and at least two years of IT support experience, including Windows desktops, VPNs, and account management. A valid driver's license and Reliability Status clearance are required or obtainable.

Qualifications

• College graduate with hands-on Windows desktop experience.
• Minimum 2 years in computer system maintenance.
• Minimum 2 years in IT administrative and troubleshooting functions.
• Eligible for PSPC/PWGSC Reliability Status clearance.
• Excellent interpersonal skills and a sense of urgency.
• Current and valid driver’s license with access to a vehicle.

Responsibilities

• Configure and maintain desktop equipment and applications.
• Resolve hardware problems and repair desktops.
• Install and troubleshoot VPN connectivity for file and email access.
• Provide general IT troubleshooting and documentation.
• Recommend and implement upgrades.
• Manage software licensing inventory.
• Complete perpetual inventory of hardware and software per employee.
• User account setup and maintenance.
• Coordinate with managers on new hire purchases.
• Lead by example following Pinchin’s core values.

Skills

Windows OS

Desktop hardware

VPN setup

End-user support

Onboarding support

Customer service

Education

College diploma

Tools

Active Directory

Microsoft 365

VPN

Job description

Annual Salary Range: $57,000 - $61,000 CAD

Build your IT career with Pinchin as an End‑User Support Specialist, supporting users and systems from our Mississauga, ON office.

Pinchin makes buildings and environments better. We are a multidisciplinary engineering and consulting firm with offices across North America. Our teams bring together expertise in environmental services, compliance, building science and resiliency, occupational health and safety, sustainability, and engineering. We help clients create safe, healthy, and higher performing places through solutions that reflect innovation, care, and deep technical insight.

At Pinchin, we empower our people to uphold unwavering principles and work with purpose to create better outcomes for our clients, communities, and environments.

Pinchin is seeking a skilledEnd User Support Specialist to join our join our IT Team in Mississauga, ON. The role reports to Manager, IT Support.

Role Overview

The End‑User Support Specialist provides frontline technical support to Pinchin employees, ensuring reliable, efficient, and professional IT services across the organization. Reporting to the Manager, IT Support, this role is responsible for supporting end‑user hardware, software, and systems while maintaining high standards of service, documentation, and quality control. The End‑User Support Specialist works closely with internal teams to resolve technical issues, support new employee onboarding, and contribute to a positive, productive work environment that reflects Pinchin’s core values.

Your Role and Action

• Configure and maintain all desktop and laptop equipment and applications.
• Resolve all hardware problems, maintaining and repairing desktop computers.
• Installation and troubleshooting of VPN connectivity for file and email access.
• General IT related troubleshooting and providing employees with related information and documentation as requested.
• Recommend, plan, and implement desktop hardware and software upgrades, as required.
• Maintain and monitor inventory of installation software licensing for all computers.
• Complete perpetual inventory of computer hardware and software per employee, per office.
• User account setup, configuration, and maintenance (including email distribution group setup, security permissions and personal director setup).
• Coordinate with department managers as to the purchase requirements for new employees.
• Lead by example and in accordance with Pinchin’s Core Values and desired culture.

What you bring to the Pinchin team:

The right candidate is a customer‑focused IT support professional with a strong technical foundation and a service‑oriented mindset. You bring accountability, attention to detail, and the ability to troubleshoot, prioritize, and resolve end‑user issues efficiently in a fast‑paced business environment. You are confident supporting users across hardware, software, and communication systems while working collaboratively with internal teams to ensure reliable and effective technology support.

• College graduate with considerable hands‑on experience in Windows desktop operating systems as well as computer hardware and software systems
• Minimum of two years of experience in the maintenance of a computer system, including installation of software and hardware components
• Minimum of two years of experience in computer related administrative and troubleshooting functions
• Must be eligible and able to obtain PSPC/PWGSC Reliability Status clearance
• Excellent interpersonal skills and a sense of urgency
• Demonstrated business awareness
• Ability to plan and anticipate how external events and changes will impact area of work
• Excellent multi-tasking abilities, attention to detail, and commitment to follow through tasks to completion
• Current and valid driver’s license with sufficient insurance and access to a vehicle

For Current Employees

Current employees are encouraged to speak with their HR Advisor for information on the application process.

Compensation and Assessment

Pay ranges are listed as required by law. Final compensation reflects each candidate’s education, experience, qualifications, and work location.

As part of our recruitment process, we use AI technology to support a fair and consistent evaluation of all applicants.

What makes Pinchin different?

We offer competitive salaries and great benefits. What sets Pinchin apart is our commitment to people and purpose. You will join a team that values curiosity, integrity, and learning. You will grow alongside supportive leaders and subject matter experts who want you to succeed.

Step into a dynamic leadership role where you’ll mentor talented professionals, benefit from competitive compensation and extended coverage from day one, enjoy an RRSP Matching Program and annual bonuses, engage with expert led problem solving networks, and thrive in a flexible, supportive environment dedicated to recognizing and developing senior level expertise.

• Some positions may involve online testing during the recruitment process.
• Depending on the assignment, clients may require Government security screening, criminal record verification, or periodic drug and alcohol testing. Depending on the requirements of the position, preference may be given to candidates who are able to efficiently qualify for Government security clearances. (Verification of background information over the previous five years including Canadian residency.)

We are committed to employment practices that support a diverse and inclusive workplace. If you require reasonable accommodation during the recruitment process, please let us know.

If you require reasonable accommodation during the recruitment process, please let us know.

We make buildings and environments better.