End User Support Manager

People Machine Inc.; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading company in the IT sector is seeking an End User Support Manager to oversee support during their acquisitions. The role focuses on enhancing employee experience through effective relationship management and change initiatives. This is a crucial mid-senior level position requiring specialized skills in communication and technical evaluation, based in Toronto. The position is contracted until December 31, 2025, with potential for extension.

Qualifications

• Deep expertise in managing employees and devices.
• Experience working with consulting companies on infrastructure projects.
• Strong communication skills and high emotional intelligence.

Responsibilities

• Manage end-user support during acquisitions and infrastructure changes.
• Proactively support and manage relationships at all organizational levels.
• Evaluate employee experience and deliver appropriate solutions.

Skills

Relationship Building

Change Management

Communication

Technical Evaluation

Tools

O365

Job description

Direct message the job poster from People Machine

We are looking for an End User Support Manager to work with our client as they integrate several acquisitions and redefine the future of support with a focus on Experience.

• Senior resource with deep expertise in managing employees, devices (laptops, phones, tablets) and collaboration tools (O365, etc.)
• Deep experience in proactively managing and supporting all levels of the organization - Board Directors, CEO, SLT, Contact Centres, Customer-facing / supporting employees, others.
• Strong ability to build relationships at all levels of the organization by creating trusted ways of working and delivering on outcomes
• Strong ability to work with consulting companies on program scoping, architecture, delivery and Day 2 support on infrastructure projects
• Ability to work with a broad-based tech team (not reporting into this role) to drive change and operational support
• Expertise with other infrastructure domains, including security
• Very strong communication skills and EQ
• Ability to ask the right technical questions to drive bold & innovative long-term change
• Ability to evaluate employee experience at all levels and working with each teams on the appropriate solutions
• Based in the Toronto office
• Contract to Dec 31, 2025, with possibility of extension

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Non-profit Organizations, Insurance and Employee Benefit Funds, and Health and Human Services

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