End-User Support Engineer (Corporate IT)

The Voleon Group; Canada; Remote; USD 105,000 - 125,000; Full time

Job summary

A leading technology firm in Canada is seeking an End User Support Engineer to provide technical support and resolve issues across the organization. You will manage help desk requests, assist with device setups, and ensure efficient IT operations. Ideal candidates have over 2 years of IT support experience and strong customer service skills. This role offers competitive compensation and benefits, including a salary range of $105,000 to $125,000.

Benefits

Medical, dental and vision coverage

401(k) plan with company match

Daily catered lunches

20 days of paid time off

Qualifications

• 2+ years of experience in IT support or desktop support roles.
• Hands-on experience with Zoom Room administration.
• Strong problem-solving skills and ability to work independently.

Responsibilities

• Act as the first point of contact for technical issues.
• Troubleshoot and resolve hardware and software issues.
• Manage and track support requests through the internal ticketing system.

Skills

IT support experience

macOS and iOS support

Customer service orientation

Organizational skills

Communication skills

Analytical thinking

Tools

Microsoft 365

Zoom

Slack

Jira

Confluence

Job description

Voleon is a technology company that applies state-of-the-art AI and machine learning techniques to real-world problems in finance. For more than a decade, we have led our industry and worked at the frontier of applying AI/ML to investment management. We have become a multibillion-dollar asset manager, and we have ambitious goals for the future.

Your colleagues will include internationally recognized experts in artificial intelligence and machine learning research as well as highly experienced finance and technology professionals. The people who shape our company come from other backgrounds, including concert music performances, humanitarian aid, opera singing, sports writing, and BMX racing. You will be part of a team that loves to succeed together.

In addition to our enriching and collegial working environment, we offer highly competitive compensation and benefits packages, technology talks by our experts, a beautiful modern office, daily catered lunches, and more.

As an End User Support Engineer, you will serve as the first line of defense for resolving technical issues across the firm. In this hands-on role, you’ll provide direct technical support to users, ensuring they have the tools and systems needed to work efficiently and effectively.Your responsibilities will span a wide range of support activities — from device setup and troubleshooting to software and account assistance — all aimed at delivering an exceptional IT experience. You’ll manage help desk requests, track tickets,and troubleshoot endpointsto ensure smooth operations across both Mac andWindowsenvironments.As a key member of the Corp-IT team, you’ll play a vital role in supporting the growth of our software, research, and financial operations teams in a fast-paced, dynamic environment.

Responsibilities

• Act as the first point of contact for technical issues via help desk, chat, or in-person support.
• Troubleshoot and resolve issues related to hardware, software, connectivity, and user accounts.
• Manage and track support requests through the internal ticketing system, ensuring timely resolution and accurate documentation.
• Support endpoint management across macOS and Windows environments, including provisioning and configuration.
• Administer enterprise tools such as Office 365, Active Directory, and Slack.
• Assist with onboarding and offboarding tasks, including device setup, account provisioning, and access control.
• Maintain conference room systems, including Zoom Rooms and related AV equipment.
• Collaborate with the broader Corp-IT team to ensure a seamless technology experience for all staff.
• Contribute to IT projects including OS upgrades, automation, and security rollouts.
• Contribute to IT process improvements and knowledge base documentation.

Requirements

• 2+ years of experience in IT support or desktop support roles.
• Proven experience supporting macOS and iOS endpoints in a corporate IT environment.
• Working knowledge of productivity software (Microsoft 365, Zoom, Slack, etc.)
• Familiarity with Jira, Confluence, or other modern ticketing and ITSM platforms.
• Hands-on experience with Zoom Room administration or other conferencing solutions.
• Demonstrated customer service orientation with a collaborative, team-first approach to problem-solving.
• Excellent organizational skills with the ability to prioritize, manage, and deliver on multiple tasks in a fast-paced environment.
• Strong communication skills, both verbal and written, with great attention to detail.
• Creative and analytical thinker with a proactive, solution-focused mindset.
• Self-starter with a problem-solving mindset and the ability to work independently.

Preferred Qualifications

• Experience with IT asset lifecycle management, including provisioning, maintenance, and decommissioning of hardware and software.
• Basic knowledge of networking technologies (IP address, Wi-Fi settings, VPN basics).

The base salary range for this position is $105,000 to $125,000 in the location(s) of this posting. Individual salaries are determined through a variety of factors, including, but not limited to, education, experience, knowledge, skills, and geography. Base salary does not include other forms of total compensation such as bonus compensation and other benefits. Our benefits package includes medical, dental and vision coverage, life and AD&D insurance, 20 days of paid time off, 9 sick days, and a 401(k) plan with a company match.

“Friends of Voleon” Candidate Referral Program

If you have a great candidate in mind for this role and would like to have the potential to earn $7,500 if your referred candidate is successfully hired and employed by The Voleon Group, please use thisform to submit your referral. For more details regarding eligibility, terms and conditions please make sure to review the Voleon Referral Bonus Program .

Equal Opportunity Employer

The Voleon Group is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.

Vaccination Requirement

The Voleon Group has implemented a policy requiring all employees who will be entering our worksite, including new hires, to be fully vaccinated with the COVID-19 vaccine. This policy also applies to remote employees, as such employees will be asked to visit our offices from time to time. To the extent permitted by applicable law, proof of vaccination will be required as a condition of employment. This policy is part of Voleon’s ongoing efforts to ensure the safety and well-being of our employees and community, and to support public health efforts.