End-User Device (EUD) Installation Technician

Monday, April 21, 2025

Location: Newfoundland, Canada

MOBIA Technology Innovations is a Canadian-owned business and systems integrator. MOBIA serves its clients and the Canadian market through five business units: Broadband and Wireless Services, Managed Services, Hybrid Infrastructure Solutions, Cybersecurity, and Digital Transformation Services. With over 37 years of operation in Canada, MOBIA has developed strategic business relationships with industry-leading technology partners to help clients achieve positive business outcomes.

MOBIA is currently seeking an End-User Device (EUD) Installation Technician to join our team across Newfoundland. This is a full-time, term position until October 2025. In this role, you will conduct comprehensive on-site surveys at customer facilities, ensure proper network connectivity for all devices, and support hardware installation and configuration. The ideal candidate will have experience in hardware setup, strong problem-solving skills, keen attention to detail, and excellent communication abilities. This position will require frequent travel throughout Newfoundland.

Key Responsibilities:

1. Conduct thorough on-site surveys at customer facilities, collecting information on the existing network (wired & wireless), AC Power, cable pathways and data closets.
2. Install, configure, and upgrade hardware and software on end-user devices.
3. Provide technical support and troubleshooting, addressing hardware, software, and network issues.
4. Test network cables and compile test result reports.
5. Maintain accurate records of installations, configurations, and support activities using ticketing systems or asset management software.
6. Ensure all devices are correctly connected to the network and assist with basic network configuration where necessary.

Skills/Qualifications:

1. Education: Associate’s degree or equivalent certification in IT, Computer Science, or related field would be advantageous.
2. Previous experience in a similar role involving hardware setup and end-user support.
3. Previous experience in a similar role involving installation & testing of networks (wired & wireless).
4. Proficiency in installing and configuring hardware and software.
5. Familiarity with network setup, including Wi-Fi and wired networks.
6. Basic understanding of IT security practices.
7. Certifications: CompTIA A+, Microsoft Certified Professional, or similar certifications are advantageous.
8. Excellent problem-solving skills and attention to detail.
9. Strong communication skills for explaining technical details to non-technical staff.
10. Ability to work independently or as part of a team.
11. Ability to lift up to 50 pounds (for moving equipment).
12. Regular mobility to various office locations to perform installations or repairs.

MOBIA prioritizes the well-being and professional growth of our team by offering a comprehensive benefits package, including:

• Health and Dental Insurance
• Employee Assistant Program
• RRSP/TFSA contributions
• Company events for fun and community contribution

MOBIA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note: We do not accept unsolicited resumes from third-party vendors or recruitment agencies.

We thank all applicants for their interest. However, only those selected for an interview will be contacted.