End User Compute Engineer

Envista Forensics; Central Ontario; On-site; CAD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking an End User Compute Engineer to enhance the organization's computing environment. This role involves managing endpoints, improving user experience, and providing technical support. You will collaborate with cross-functional teams to deploy new technologies and maintain efficient endpoint solutions. If you are passionate about problem-solving and eager to make a significant impact, this position offers a unique opportunity to contribute to a dynamic team dedicated to excellence and innovation in forensic consulting.

Qualifications

• 3-5 years in end-user computing or IT support roles.
• Strong knowledge of Windows environments and endpoint management tools.

Responsibilities

• Manage help desk activities and support tickets.
• Provide technical support for end-user devices and ensure compliance with security standards.

Skills

Problem Solving

Technical Support

Troubleshooting

Communication Skills

Critical Thinking

Organizational Skills

Education

Bachelor’s degree in Computer Science

Tools

Microsoft 365

Intune

SCCM

PowerShell

ServiceNow

Chocolatey

Job description

Inspiring People - Impactful Experiences

If there was one common theme to describe what our team members get from a career with Envista Forensics, it’s: An Experience. Envista prides itself on being One Company/One Team.

Forensic Consulting relies on scientific principles to investigate all types of failures impacting service, people, and business production—from minor to catastrophic. It’s our job to analyze and determine why it happened.

We’re looking for someone who:

• Is Passionate. You have a genuine passion to problem solve.
• Is motivated and cultivates innovation. You’re driven to be the very best. You challenge yourself to grow and learn every day and are encouraged by other team members.
• Is collaborative. You’re excited to work with others throughout a global organization to help foster a superior workplace and culture. You are constantly thinking of new ways to make Envista successful.
• Wants to make an impact to drive results. You’re looking to do amazing work. You’re all about helping our clients both internally and externally.
• Operates with integrity and instills trust. You always conduct yourself with honesty and operate ethically in everything you do.

Job Description

SUMMARY OF JOB PURPOSE: The End User Compute Engineer will be responsible for ensuring the effective operation, management, and support of the organization's end-user computing environment. This role focuses on managing endpoints (laptops, desktops, mobile devices), improving user experience, implementing system enhancements, and providing technical support for end users. The End User Compute Engineer will play a vital role in designing, deploying, and maintaining efficient and secure endpoint solutions.

PRIMARY JOB RESPONSIBILITIES:

• Actively participate in help desk activities, including answering phone queues, managing support tickets within the ticketing system, and assisting with escalated issues to ensure timely resolution and seamless end-user support.
• Provide technical support and troubleshooting for end-user devices, including laptops, desktops, mobile devices, and peripherals.
• Manage the deployment, configuration, and maintenance of end-user computing technologies such as Microsoft 365, Intune/Autopilot, and other related platforms.
• Implement and maintain endpoint management solutions (e.g., Microsoft Endpoint Manager, Intune).
• Ensure compliance with organizational security standards, including patch management, software updates, and endpoint protection.
• Collaborate with cross-functional teams to roll out new technologies and improve existing workflows.
• Develop and maintain technical documentation, including standard operating procedures and knowledge base articles.
• Monitor endpoint performance, identify issues, and proactively resolve them to minimize downtime.
• Plan and coordinate hardware and software lifecycle management, including procurement, upgrades, and retirement of end-user devices.
• Participate in the design and implementation of automated processes to improve user provisioning and endpoint deployment.
• Provide end-user training and onboarding for hardware and software tools.
• Collaborate with vendors for support and troubleshooting on hardware, software, and licensing issues.
• Other duties as assigned.

REQUIRED SKILLS / ABILITIES / EXPERIENCE:

• 3-5 years of experience in end-user computing or related IT support roles.
• Strong technical knowledge of Windows environments, including endpoint management tools (e.g., Microsoft Intune, SCCM, or Autopilot).
• Experience deploying and managing Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Experience with endpoint security tools (e.g., antivirus, encryption, and patch management).
• Solid troubleshooting skills for hardware, software, and networking issues.
• Strong critical thinking, problem-solving, and organizational skills.
• Experience managing and maintaining knowledge base documentation.
• Excellent verbal and written communication skills.
• Ability to prioritize, adapt, and operate autonomously in dynamic environments.

PREFERRED SKILLS / ABILITIES / EXPERIENCE:

• Experience with automation tools such as PowerShell scripting.
• Familiarity with Mobile Device Management (MDM) tools such as Intune.
• Experience with asset management and software deployment tools such as Chocolatey.
• Familiarity with ITIL framework and best practices.
• Experience working with IT ticketing systems like ServiceNow or Rezolve.AI.

EDUCATION:

• Bachelor’s degree (BS, BA) in Computer Science, similar field, or equivalent experience.

One Company/One Team is not just one of our 5 Guiding Principles, it’s how we separate ourselves from our competitors. We learn together, we win together and through our team members' voices, we bring certainty to an uncertain world.

At Envista Forensics, we recognize that our potential team members come with a wealth of experience and talent beyond just the technical requirements of a role. We strive to reflect the communities and clients we serve to drive innovation, excellence, and meaningful work—We want you to bring your authentic self to Envista. If your experience is close to what you see listed here, please still consider applying. Please let us know if you require reasonable accommodations during the interview process.

Envista Forensics embraces diversity and is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds and perspectives.

Envista Forensics believes that Veterans arrive with not only translatable skills and technical expertise but in addition come with the intangibles; leadership and values that we believe align with our 5 Guiding Principles. Simply put, these qualities enable our success, so we encourage all Guardsmen, Reservists, and Veterans to consider Envista as their next career destination.