EMS Dispatcher 2

RWJBarnabas Health; New Brunswick; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated EMS Dispatcher to manage emergency calls and dispatch resources efficiently. This role involves utilizing advanced communication systems to ensure public safety and provide exceptional customer service. The ideal candidate will possess essential certifications and have a passion for helping others in critical situations. Join a forward-thinking organization committed to diversity and patient-centered care, where you can make a meaningful impact in your community.

Benefits

Medical/Dental/Vision plans

403(b) Retirement Plan

Paid Time Off (PTO)

Disability Insurance

Life & Accidental Death Insurance

Tuition Reimbursement

Flexible Spending Accounts

Partner Discounts

Qualifications

• Must be 18 years of age and hold a valid Driver's License.
• Certifications in BLS, APCO BTC, and IAED Advanced Emergency Medical Dispatcher required.

Responsibilities

• Answering 9-1-1 calls and dispatching appropriate resources.
• Utilizing CAD, radio, and telephone systems for communication.

Skills

Emergency Dispatching

Communication Skills

Customer Service

Education

High School Graduate or GED

Tools

CAD Systems

Radio Communication Systems

Telephone Systems

Job description

EMS Dispatcher 2

Req #: 0000183086

Category: Dispatcher

Status: Full-Time

Shift: Day

Facility: RWJBH Mobile Health (EMS)

Department: MH Central Communication

Location: Mobile Health, ONE ROBERT WOOD JOHNSON PLACE, NEW BRUNSWICK, NJ 08901

Job Overview:

The Dispatcher-EMT is responsible for answering 9-1-1 telephone calls and other calls, screening them according to the International Academies of Emergency Dispatch (IAED) ProQA system, and dispatching appropriate resources.

Qualifications:

Required:

• High School Graduate or GED
• Must be 18 years of age
• Driver's License
• American Heart Association BLS for Healthcare Provider Certification
• APCO BTC or State approved equivalent Certification
• IAED Advanced Emergency Medical Dispatcher Certification
• Hazmat Material Awareness training Certification
• Weapons of Mass Destruction or CBRNE Awareness training Certification
• ICS 100, 200, and NIMS 700, 800 Certification

Preferred:

• PHTLS/ITLS
• 1-3 years of previous dispatch experience in firefighting/EMS

Scheduling Requirements:

• Full-Time, Days
• 40 hours per week

Essential Functions:

• Answering 9-1-1 and other calls, screening with IAED ProQA, dispatching resources
• Utilizing CAD, radio, and telephone systems for communication and safety updates
• Maintaining superior communication and customer service skills

Other Duties:

This job description does not cover all activities, duties, or responsibilities; these may change at any time.

Benefits and Perks:

• Medical/Dental/Vision plans
• 403(b)
• PTO
• Disability Insurance
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Flexible Spending Accounts
• Partner Discounts (NJ Devils, NJ Performing Arts Center, Verizon, etc.)

Additional Information:

Choosing RWJBarnabas Health!

We are committed to high-quality, patient-centered care, education, and research, aiming to create healthier communities across New Jersey. We value diversity, equity, and inclusion, and strive to provide a supportive work environment.

RWJBarnabas Health is an Equal Opportunity Employer.