Employment Support Coordinator

Dexterra; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Job summary

Dexterra is seeking an Employee Support Coordinator (Remote Camp) to be a trusted on-site resource for employees in our remote camp operations. The role emphasizes employee support, onboarding, engagement, retention, and creating a respectful, inclusive camp environment.

Travel to Hope Bay, Nunavut via Fly-In/Fly-Out arrangements from Edmonton or Yellowknife is required. You will collaborate with camp management and HR to address concerns, support Indigenous and Inuit employees, promote cultural

Qualifications

• Experience supporting employees in remote/worksite settings.
• Ability to build trust and maintain confidentiality in a high-trust environment.

Responsibilities

• Serve as primary on-site employee support resource across camp operations.
• Maintain an open-door policy and provide a confidential space for concerns.
• Collaborate with camp management, HR, and department supervisors to address issues.
• Support Indigenous and Inuit staff to promote integration, engagement and retention.

Skills

Interpersonal communication

Cultural sensitivity

Job description

• Compensation: CAD 70000 - CAD 90000 - hourly

Job Description

Employee Support Coordinator - Remote Camp

Hope Bay, Nunavut | Fly-In/Fly-Out
Employment Type: Contract / Rotational
Location: Remote Camp - Hope Bay, Nunavut
Travel Hub: Edmonton, Alberta or Yellowknife, Northwest Territories

Job Description

The Employee Support Advisor - Remote Camp serves as a trusted, visible, and approachable on-site resource for employees working within our remote camp operations. This role is focused on employee support, engagement, successful onboarding and integration, retention, and creating a respectful and inclusive camp environment.

A key focus of this position is supporting All employees, including employees who may be transitioning into remote camp employment for the first time. The Employee Support Advisor works to understand and address barriers to workplace success, provide culturally respectful support, and help employees become comfortable and confident within both their work environment and camp community.

Working closely with camp management, Human Resources, department supervisors, and employees across Housekeeping, Janitorial, Kitchen, Dining Room, and other support services, the Advisor helps identify concerns early and works collaboratively toward practical solutions.

This position requires a high degree of trust, discretion, cultural awareness, emotional intelligence, and relationship-building. The successful candidate will be comfortable spending significant time engaging directly with employees, listening to concerns, following up on issues, and helping employees access appropriate workplace or community resources.

This position requires fly-in/fly-out travel from Edmonton, Alberta or Yellowknife, Northwest Territories to the project site in Nunavut, with the possibility of weather-related travel delays or logistical challenges.

This is a safety-sensitive position requiring drug and alcohol testing as a condition of employment.

Key Responsibilities

Employee Support & Engagement

• Serve as the primary on-site employee support resource for camp-based employees, maintaining a highly visible and approachable presence throughout the camp.
• Maintain an open-door policy, providing employees with a safe, respectful, and confidential environment to discuss workplace concerns, challenges, questions, and opportunities for personal and professional development.
• Build strong, trusting relationships with employees and establish regular contact with teams across Housekeeping, Janitorial, Kitchen, Dining Room, and other operational departments.
• Conduct regular employee check-ins to understand workplace experiences, identify emerging concerns, and support employee engagement and retention.
• Monitor employee morale, well-being, engagement, and adjustment to the remote camp environment.
• Connect employees with available company, workplace, wellness, community, or other appropriate support resources when required.
• Follow up with employees to ensure concerns have been appropriately addressed or referred.
• Provide dedicated support to Indigenous and Inuit employees to promote successful integration, engagement, retention, and career development within the workplace.
• Act as a cultural liaison and advocate, helping employees navigate workplace expectations while promoting cultural understanding and respect across the camp.
• Identify potential barriers affecting Indigenous employee participation, engagement, or retention and work collaboratively with management and Human Resources to develop appropriate solutions.
• Support cultural awareness initiatives and activities that encourage mutual understanding, respect, and inclusion.
• Recognize that employees come from diverse communities, experiences,