Employment Specialist

Fedcap Group; Hamilton; On-site; CAD 53,000 - 65,000; Full time

Job summary

A leading employment services company seeks an Employment Specialist to support jobseekers from referral to retention. Responsibilities include managing caseloads, developing career plans, and ensuring successful employment transitions. Ideal candidates will possess a Bachelor's degree or equivalent experience.

Qualifications

• Bachelor’s degree or equivalent experience in customer-facing roles.

Responsibilities

• Managing a caseload and maintaining contact at least biweekly.
• Developing Career Plans with participants, outlining goals and action steps.
• Identifying support needs and referring to support partners.

Skills

Customer Service

Case Management

Problem Solving

Education

Bachelor’s degree or equivalent experience

Job description

A leading company in employment services is seeking an Employment Specialist to support participants from referral to employment retention. Responsibilities include managing caseloads, developing career plans, and collaborating with team members to ensure seamless employment transitions. Ideal candidates will hold a Bachelor's degree or equivalent experience in customer-facing roles.

Qualifications

• Bachelor’s degree or equivalent experience in customer-facing roles.

Responsibilities

• Managing a caseload and maintaining contact at least biweekly.
• Developing Career Plans with participants, outlining goals and action steps.
• Identifying support needs and referring to support partners.

Skills

Customer Service

Case Management

Problem Solving

Education

Bachelor’s degree or equivalent experience

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What You’ll Do

Act as the primary support for participants from referral to employment retention and case closure. Serve as a mentor, liaison, and troubleshooter, managing cases daily and collaborating with team members to facilitate seamless employment transitions.

Job Description

What You’ll Do

Act as the primary support for participants from referral to employment retention and case closure. Serve as a mentor, liaison, and troubleshooter, managing cases daily and collaborating with team members to facilitate seamless employment transitions.

Your Responsibilities Will Include

• Managing a caseload and maintaining contact at least biweekly.
• Developing Career Plans with participants, outlining goals and action steps.
• Identifying support needs (childcare, transportation, education) and referring to support partners.
• Recommending job training and educational opportunities, including referrals to education teams.
• Creating resumes, cover letters, and employment materials.
• Escalating complaints and feedback appropriately.
• Collaborating with team members on participants requiring additional assessments or support.
• Adhering to customer service standards to ensure high-quality participant service.
• Completing administrative tasks such as scheduling, documentation, and communication.
• Providing retention support for individuals employed for 12 months, including follow-ups and employment verification.
• Adapting to operational changes to support service delivery.
• Promoting Fedcap Canada positively and articulating its services and benefits.
• Upholding agency policies, values, and expectations.
• Acting with a non-judgmental attitude and demonstrating positive regard.
• Modeling Fedcap Canada values in all interactions.
• Delivering quality performance aligned with KPIs and targets.

You’re a Great Fit for This Role If You Have:

• Bachelor’s degree or equivalent experience in customer-facing roles.

Compensation

$53,000 - $65,000 (CAD)

Who We Are

Fedcap Canada is dedicated to enhancing employment services, supporting jobseekers, and building inclusive community partnerships across Ontario. We are committed to equal employment opportunities and accessibility for individuals with disabilities, adhering to the AODA Employment Standard.

About Us

Our mission is to improve the economic and social well-being of the disadvantaged. With over 85 years of experience, The Fedcap Group provides scalable solutions in education, workforce development, health, and economic development, working in partnership with government entities to improve service systems.

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