Employment Services Officer (Client Services Officer)

College of the North Atlantic; San Juan de Terranova; On-site; CAD 57,000 - 63,000; Full time

Job summary

College of the North Atlantic invites applications for an Employment Services Advisor located at our St. Johns West (Kenmount Road) office.

The role focuses on front-line service delivery, assessing eligibility, providing coaching, and guiding clients toward suitable employment programs. The position requires a Diploma in Business or Social Sciences and relevant experience in employment services or workforce development.

Qualifications

• Diploma in Business or Social Sciences; equivalents considered.
• Related experience in employment services, career counselling, social services, and/or workforce development.

Responsibilities

• Front-line service delivery: main contact for people seeking employment programs and services.
• Case management: manage caseloads, assess eligibility, and keep records.
• Client assessments: evaluate work history, education, skills and goals to match with programs.
• Individualized employment planning: create and track personalized plans with clients.
• Employment readiness support: assist with resumes, cover letters, interview prep, and job search skills.
• Career guidance and placement: explore options and connect with employers and opportunities.
• Access to resources and referrals: help with funding and community resources (childcare, housing, etc.).
• Group sessions: lead job search skills, career development, and workplace readiness sessions.

Skills

Client service

Labour market knowledge

Case management

Confidentiality

Education

Diploma in Business or Social Sciences

Job description

Salary Information

CG33 - $57,093.40 - $63,499.80 per annum

Duties and Responsibilities

• Front-line service delivery: serve as the main contact for people seeking employment programs and services, offering friendly, client-focused support to meet their needs.
• Case management: manage caseloads by assessing client eligibility, keeping accurate records, and ensuring program requirements are met; and provide regular follow-up and support to help clients reach their employment goals.
• Client assessments: assess clients' work history, education, skills, and goals to identify barriers to employment and match them with the right programs or supports.
• Individualized employment planning: work with clients to create personalized employment plans, track their progress, make adjustments as needed, and provide ongoing support and guidance.
• Employment readiness support: help clients with resumes, cover letters, interview prep, and job search skills, providing one-on-one coaching to build confidence and readiness for work.
• Career guidance and placement: help clients explore career options, make career decisions, plan for job retention and growth, and connect with job opportunities through employers and community networks.
• Access to resources and referrals: assist clients in accessing funding for training or work-related costs and refer them to community resources like childcare, transportation, housing, or mental health support.
• Group sessions: lead group or one-on-one sessions on job search skills, career development, interviews, and workplace readiness, adjusting content to fit clients' needs.
• Other related duties: carry out other employment services tasks, such as community outreach, building employer connections, and helping improve programs.

Screening Criteria

• Diploma in Business, or Social Sciences (equivalencies will be considered).
• Related experience in employment services, career counselling, social services, and/or workforce development.

Assessment Criteria

• Knowledge of client service delivery practices.
• Knowledge of the local labour market.
• Knowledge of career development (asset).
• Case management skills.
• Ability to exchange information effectively.
• Ability to maintain confidentiality.
• Ability to prioritize workload while meeting established deadlines.
• Professionalism.
• Relationship building skills.

Conditions of Offer

• When requested by the Employer, a recent and satisfactory Certificate of Conduct must be provided.
• Verification of credentials and applicable licenses, certifications, and/or professional memberships as required for the position.

Conditions of Acceptance

• The successful candidate will be required to work on-site at our St. John's West (Kenmount Road) office, as remote work is not available at this time.

Applicant Information

• This position is located at Employment Options Office - Kenmount Road.
• Applications must be submitted online through https://www.cna.nl.ca/careers/opportunities on or before the closing date stated for this job posting.
• It is the responsibility of the applicant to submit an application that demonstrates the required screening criteria. Applications that do not clearly and effectively demonstrate the required criteria will be screened out of the competition.
• Preference will be given to applicants who are a Canadian citizen, permanent resident of Canada, or those who are legally entitled to work in Canada.
• Applicants who elect to include a cover letter (optional) must upload cover letter and resumé as a combined document (PDF).
• Information submitted as part of the application process must be clear, factual, and current to date of submission and is subject to verification.
• Applicants will be notified of their status throughout each stage of the recruitment process.
• An offer of employment is conditional upon the satisfactory completion and review of all pre-employment requirements by the College.
• The results from this competition may be used to fill similar vacancies.

Closing Statement

For more information about this job opportunity or should you require an accommodation as part of this recruitment and selection process, please contact Diane Grandy,Selection Board Chair, by email at [e-mail].

College of the North Atlantic (CNA) strives to create an organizational culture that welcomes and amplifies diverse perspectives, nurtures belonging and actively seeks to eliminate barriers to equity. We invite all interested individuals to apply, and as part of our shared commitment to the advancement of equity, diversity and inclusion (EDI) as atrue reflection of CNA's core values (Excellence, Integrity, Diversity, Respect and Transparency), we encourage applications from equity-seeking groups including, but not limited to, Indigenous Peoples, racialized persons, persons with disabilities, those who identify as women, and members of 2SLGBTQIA+ communities.

We appreciate your interest in College of the North Atlantic!