Employment Services Coordinator - Achēv

CharityVillage; Toronto; On-site; CAD 65,000 - 80,000; Full time

Job summary

A service organization in Toronto seeks a dedicated Coordinator to oversee the Integrated Employment Services team and ensure high-quality service delivery for clients. This role requires strong leadership skills, experience in a supervisory role, and the ability to work collaboratively in a fast-paced environment. The ideal candidate will support job seekers in achieving their employment goals within a community-focused setting.

Benefits

Inclusive and diverse workplace

Opportunities for professional development

Qualifications

• Minimum 2 years in a supervisory role, preferably in IES coordination.
• Strong knowledge of CRMs used for Employment Ontario programs.
• Excellent communication skills; French or other language proficiency is an asset.

Responsibilities

• Coordinate and support IES program activities.
• Monitor file management quality across systems.
• Recruit, onboard, and train IES staff.

Skills

Leadership

Communication

Time management

Organization

Education

College diploma or university degree in a related field

Tools

Microsoft Office

CRMs

Job description

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive. We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.

Join us in helping diverse Canadians and newcomers achieve their full potential!

Achev’s latest Impact Report:www.Achev.ca

Position Summary

Achēvis seeking a dedicated and experiencedCoordinatorto support and supervise theIntegratedEmployment Services (IES)team in delivering high-qualityEmployment Ontarioservices. This role is key to ensuring the smooth operation of all IES components, aligning with funder agreements, and supporting organizational goals. The IES Coordinator will report directly to the Manager and supervise operations at the site level while fostering a collaborative and client-centered environment.

The successful candidate will be a strong collaborator who thrives in a fast-paced environment and can lead a team of dedicated staff of up to 15 individuals who are focused on helping job seekers find meaningful employment. The coordinator will inspire high performers within an environment of psychological safety and kindness. They can diffuse tense situations and find positive solutions to complex problems and are well-known as a trustworthy person. The coordinator enjoys being onsite with their team daily and are willing to occasionally work remotely and/or travel between sites to attend meetings or support client events as needed.

Key Responsibilities:

Operational Oversight

• Coordinate and support IES program activities including intakes, clients served, and job starts.
• Monitor quality and consistency of file management across systems (EOIS CAMS, FFAI, and internal CRM, others)
• Ensure monthly, quarterly and annual targets are met in alignment with guidelines.

Team Leadership

• Recruit, onboard, and train IES staff in collaboration with the Manager of Employment Services.
• Provide coaching, supervision, and performance management for direct reports
• Manage scheduling, payroll data entry, and staffing coverage for site.
• Facilitate regular team meetings and training sessions to enhance service delivery.

Financial Administration

• Track and report site-level cashflows

• Track and report expenditures related to client supports and placement incentives.

• Collaborate on budget planning with management

Reporting & Evaluation

• Prepare and submit annual, quarterly and monthly performance reports to management
• Analyze data from databases (CAMS/FFAI other) to inform service improvements.
• Collect and review feedback to support continuous improvement processes

Community Engagement

• Build and maintain relationships with community stakeholders
• Promote IES services through outreach, marketing, and events.
• Develop and implement an annual outreach plan to enhance program visibility.

Site Management

• Conduct monthly health and safety audits and manage site maintenance.
• Ensure staff and client safety in accordance with Achēv policies.
• Respond to incidents and equipment issues promptly.
• Support remote service delivery as needed.
• Liaise with building management as needed
• Report and communicate site updates to Achev leadership promptly

Other duties as assigned.

Qualifications

• College diploma or university degree in a related field
• Minimum 2 years in a supervisory role, with preference given to 1–2 years in IES coordination.
• Demonstrated effective leadership and team-building abilities
• Excellent communication skills; French/other language proficiency is an asset.
• Strong time management and organization skills
• Strong knowledge of CRMs used for Employment Ontario programs with preference given to experience with EOIS CAMS, CaseFlo and FFAI
• Familiarity with local community services and networks
• Proven budgeting and financial management skills
• Proficiency in Microsoft Office tools, Outlook, and other Internet-based communication tools
• Proficiency in using online employment portals
• Flexibility to work occasional evenings, weekends, or split shifts as needed
• Flexibility to work remotely as needed
• Ability to travel between service sites occasionally based on operational needs

This role requires an in office presence 4 days a week.

We’re looking to welcome people to our diverse, inclusive, and authentic workplace.We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free.So, if you’re excited about this role or another one, please apply on our websitewww.achev.ca