Employment Services Administrator, Health Connect

YWCA Metro Vancouver; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Job summary

YWCA Metro Vancouver is seeking an Employment Services Administrator for the Health Connect program. This role provides administrative support, facilitates outreach and engagement, and ensures efficient operations. Ideal candidates will possess strong organizational and communication skills while working towards equity and inclusion for newcomer women in health professions.

Benefits

Extended medical and dental benefits

Paid sick leave

Flexible working arrangements

Free membership to Health + Fitness Centre

Priority access to YWCA Child Care centers

Qualifications

• Experience in office administration, preferably in customer-facing roles.
• Strong organizational skills and reliability to manage multiple tasks and deadlines.
• Excellent written and verbal communication skills in English.

Responsibilities

• Assist with participant outreach and coordinate intake interviews.
• Support industry engagement by contacting potential employers.
• Manage documentation and update tracking databases.

Skills

Organizational skills

Communication

Financial tracking

Event planning

Client resolution

Tools

Microsoft Office

SharePoint

OneDrive

Zoom

MS Teams

Eventbrite

Job description

Employment Services Administrator, Health Connect

Details

Status: Regular Full Time – 35 hours/week

Location: In person at various locations in Metro Vancouver

Posting Period

Job Description

The YWCA Metro Vancouver, in partnership with YWCA Toronto, has launched the Health Connect program to support newcomer women who are internationally educated health professionals (IEHPs) in British Columbia (BC) and Ontario (ON). The program aims to increase awareness of the foreign credential process, provide tailored employment and wrap-around services, reduce barriers to credential recognition, and offer Canadian work experience in their field. Under the supervision of the Health Connect Manager, the Employment Services Administrator provides administrative support for the program. The role involves a hybrid work environment, requiring in-person presence at assigned locations, as well as virtual collaboration with the YWCA Toronto team.

What you’ll be doing:

1. Assist with participant outreach, coordinate intake interviews (pre-screening, assessment, acceptance), manage documentation, and update tracking databases.
2. Support industry engagement and partnership building by contacting potential employers, understanding workforce needs, and organizing networking and recruitment events.
3. Perform general office duties and financial support tasks, including expense submissions, visa reconciliations, and tracking expenditures.
4. Enter data into program databases and ensure accurate reporting data collection.
5. Collaborate with the team to improve workflows and systems.
6. Support team meetings by preparing agendas, taking minutes, and maintaining records.
7. Coordinate program information sessions (online or in-person), update calendars, and organize events.
8. Follow up with participants regarding appointments, acceptance, testimonials, and employment status.
9. Assist with participant surveys and manage digital platform updates (Eventbrite, Zoom, MS Teams, LinkedIn).
10. Develop and upload course materials into the learning management system, set up technical equipment, and troubleshoot issues.
11. Perform other duties as assigned.

What you’ll need:

• Experience in office administration, preferably in customer-facing roles.
• Strong organizational skills and reliability to manage multiple tasks and deadlines.
• Proficient numeracy and financial tracking skills.
• Excellent written and verbal communication skills in English.
• Ability to engage with diverse individuals, maintain confidentiality, and demonstrate professionalism.
• Skills in resolving client concerns and handling challenging situations diplomatically.
• Event planning and coordination abilities.
• Adaptability to changing work environments.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office, SharePoint, OneDrive, and online platforms like Zoom, MS Teams, and Eventbrite.
• Technical aptitude for learning new software, including LMS platforms.
• Availability to work in person during office hours and after hours/weekends as needed.
• Ability to commute between sites.
• Second language skills are an asset.
• Commitment to equity, diversity, and inclusion.
• Valid criminal record check (including working with vulnerable populations).

What we offer:

• Extended medical and dental benefits.
• Pregnancy, parental, and adoption leave, 15 vacation days, 3 personal days, and paid sick leave.
• Flexible working arrangements where applicable.
• Employee Assistance Program and growth opportunities, including mentorship and equity committees.
• Free membership to our Health + Fitness Centre.
• Discounts at YWCA Hotel.
• Priority access to YWCA Child Care centers.

Pay Rate: $28.05/hour

How to Apply

If you share our values and want to make a difference, submit your resume and cover letter as a single PDF by June 27, 2023 to:

Kath Palafox, Senior Manager, Health Connect (she/her)

Email: [e-mail]

We encourage applications from women, Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, people with disabilities, and marginalized communities. We are committed to equity and inclusion and welcome all qualified applicants. For accommodations or questions, contact our hiring team. Only shortlisted candidates will be contacted.

Learn more about working at the YWCA on our careers page.

We acknowledge that our work occurs on the traditional, unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations, and across territories of over 200 First Nations in BC. We are dedicated to truth, reconciliation, and advancing safety, justice, and equity for Indigenous peoples.