Employment Resource Worker

YMCA of Niagara; St. Catharines; On-site; CAD 24,000 - 35,000; Full time

Benefits offered by this job

LTD

Group Life Insurance

AD&D

Health & Dental after probation

Job summary

The YMCA of Niagara is seeking a Resource Worker to join the Employment and Immigrant Services team. You will work with clients and partners to meet targets, manage program information, and support employment services across Niagara Region.

Responsibilities include orientations, referrals, information sessions, and coordinating with community agencies while ensuring high-quality client experiences. This is a full-time role with benefits after probation.

Qualifications

• Post-secondary degree/diploma in Social Sciences, Education or other related field
• Must have excellent knowledge of various computer programs including Word, Excel, PowerPoint, navigating search engines
• Minimum 3 years customer service experience in an environment that is measured and has targets
• Strong communication and interpersonal skills
• Ability to work in stressful situations and resolve conflicts with ease
• Certification in Crisis Management or Conflict Resolution is an asset
• Knowledge of community programs and services in Niagara Region

Responsibilities

• Compile, maintain and update information for job seekers
• Refer clients to employment services and training programs
• Deliver information sessions and workshops on employment and life stabilization
• Provide oversight to information area and basic office IT equipment
• Address customer conflicts and complaints
• Conduct customer satisfaction calls and surveys

Skills

Customer service

Communication

Interpersonal skills

Conflict resolution

Stress management

Crisis management

Knowledge of community programs

Education

Post-secondary degree/diploma in Social Sciences, Education or related field

Tools

Word

Excel

PowerPoint

Internet search

Job description

$21.32 per hour
For regular contract: Employer paid LTD, Group Life, AD&D, Health and Dental after 3 month probation

Employment Type

Full-time (40 hours per week)

2 (1 regular contract, 1 temporary maternity leave contract)

Placement Date

Regular contract: November 2026
Temporary Maternity leave contract: Early 2027

Work for a charity that ignites the potential in people. Every. Single. Day.

At the YMCA of Niagara, you’ll be part of a purpose-led organization with a clear focus on community well-being. Our work is powered by relationships and grounded in inclusion. We support people of all ages and circumstances with opportunities that build health, belonging, and connection so individuals and families can grow, lead, and give back.

For more than 165 years, we have been part of the fabric of this region, evolving alongside Niagara and showing up where the need is greatest. With a presence in over 125 program sites, we continue to expand what well-being can look like, creating welcoming spaces where more people can participate and feel they belong.

Guided by our shared values of caring, health, honesty, inclusiveness, respect, advocacy, and responsibility, the YMCA offers meaningful roles where your work is felt every day. If you’re ready to bring energy and care to a team that keeps moving forward, you’ll find purpose here.

NATURE & SCOPE

As a division of the YMCA of Niagara, the YMCA Employment and Immigrant Services (EIS) branch delivers a myriad of employment, immigrant, and community-based programs. These programs are focused on supporting individuals living in the Niagara Region who are looking for employment, require settlement supports, need wellness and/or life skills-based programming and who are seeking to advance themselves on the financial continuum. The IES branch also serves to support employers with their recruitment and hiring needs and supports community-based agencies in their pursuit of enhancing services to our shared clients.

The Resource Worker is a member of the Employment and Immigrant Services team and will work collaboratively with team members, clients, and external partners to meet the established targets of their specific assigned program.

RESPONSIBILITIES:

• Compile, maintain and updateemployment, education, training, and community related information for job seekers
• Collect, organize, and file hard copies/e-copies of flyers, brochures, and pamphlets of programs and services offered by government and community agencies
• Refer clients to appropriate employment services and training programs
• Conduct individual and group orientation sessions and offer general information assistance to clients and service providers
• Deliver information sessions and workshop on employment and life stabilization skills and developments
• Collect information quickly and accurately from the database, internet or other sources as needed
• Participate in training and adhere to the YMCA Child Protection Policies and Procedures as established by the YMCA of Niagara
• Provide oversight to Resource and Information area including; proper use of client computers, supporting with basic office IT equipment, conducting research with clients and partners, assisting with office set-up and other arrangements for meetings
• Oversee and address any customer conflicts, inappropriate behaviours, and customer complaints
• Conduct customer satisfaction calls, encourage completion of satisfaction surveys (targets based on guidelines), conduct customer care calls in support of EOES and bolstering walk-in traffic for services.
• Attain targets as laid out by contract(s) for welcomes, satisfaction scores and clients accessing assisted services
• Other duties as required

QUALIFICATIONS

• Post-secondary degree/diploma in Social Sciences, Education or other related field
• Must have excellent knowledge of various computer programs including word, excel, powerpoint, navigating search engines
• Minimum 3 years customer service experience in an environment that is measured and has targets
• Strong communication and interpersonal skills
• Ability to work in stressful situations and resolve conflicts with ease
• Certification in Crisis Management or Conflict Resolution as asset
• Knowledge of community programs and services (government, community groups and agencies) in Niagara Region

Mandatory qualifications/certification/memberships (cannot work in the position without them; will be suspended if they lapse):

• Upon hiring, applicants 18 years of age and older must submit a clear and satisfactory Police Vulnerable Sector Check (PVSC) issued for the YMCA of Niagara
• Valid driver’s license and ability to work in any of the three employment locations

COMPETENCIES:

Diversity:

Appreciates that people with different opinions, backgrounds and characteristics bring a richness to the YMCA.

Integrity:

Demonstrates responsible behaviour at all times and maintains high ethical standards.

Relationship Building and Collaboration:

Builds positive interactions both internally and externally to achieve work related goals.

Self Management:

Works independently with minimal supervision.

Sense of Community:

Demonstrates an awareness and understanding of community and responds to identified needs.

Communication:

Communicates in a thorough, clear and timely manner and supports information sharing and goal achievement across the YMCA.

Travel Required

Yes . Must be able to work in any of the three employment locations