Employment Resource Specialist

Northwest Employment Works; Dryden; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading community organization in Dryden is seeking a dedicated individual to join their team at the Community Employment Resource Centre. This role involves providing exceptional customer service, facilitating job readiness training, and engaging in outreach to promote services. The ideal candidate will hold a 2-year diploma and have at least three years of related experience, specifically in human resources or a customer service environment. This full-time position requires on-site work, emphasizing a commitment to supporting local employment initiatives.

Qualifications

• Minimum of three years of experience in related fields.
• Experience facilitating workshops and employment advisement.
• Field(s) of study: English, Human Resources, Marketing, Business Administration.

Responsibilities

• Responsible for customer service and reception activities.
• Coordinate job readiness training for individuals.
• Conduct outreach activities for service promotion.

Skills

Customer Service

Outreach

Communication

Marketing

Education

2-year diploma

Tools

MS Office Suite

Photo editing software

Social media tools

Google Drive

WordPress

Job description

This position is responsible for customer service, reception, promotion, and registration and pre-assessment of clients, data entry, employment programs and coordinating administrative details for the NEW Community Employment Resource Centre in Dryden. This position is responsible for outreach activities as part of the marketing of the NEW services. In addition, this position has specific program support responsibilities, including providing program support and mentoring, as well as coordinating job readiness training for individuals seeking employment opportunities.

Location / Campus

Education

Minimum level of formal education required for the position

2 year diploma or equivalent

Specific course(s), certification, qualification, formal training or accreditation required for the position

No additional requirements

Additional Requirements

Field(s) of Study

English, Human Resources, Marketing, Business Administration, Social Services, Communications and / or Service and Hospitality

Experience

Typical number of years of experience, in addition to the necessary education level, required to perform the responsibilities of the position

Minimum of three (3) years

Type of Experience

• Related experience in Human Resources, English, Hospitality , Social Services or Service Environment.
• Experience facilitating workshops.
• Experience in employment advisement and referrals.
• EOIS CAMS
• Photo editing software
• Social media (Facebook, Twitter, Instagram, Tik Tok, LinkedIn, etc.) and social media scheduling tools
• MS Office Suite : Outlook, Word, Excel, PowerPoint
• Google Drive (Google Docs, Gmail, OneDrive, Google Sheets)
• Advanced level knowledge of websites (WordPress) and computer programs
• Online job application systems
• RI equipment (photocopier, fax, computers, scanner) and put in service calls to appropriate resources when needed
• Crisis intervention training

Posting Number

SU-F-24-165P

Close Date

06 / 02 / 2025

Hours of Work

35 hrs / week

Shift Type

Special Instructions to Applicant

In keeping with our strategic plan commitment to fostering Access and Success, Community Prosperity and Institutional Excellence, we encourage applications from persons of Indigenous ancestry. In accordance with Confederation College’s core values of respect, caring and openness we are committed to providing our current and future employees with a workplace that is safe, healthy and fair. As such we are fragrance free, fully accessible and encourage applications from all qualified applicants. Applicants requiring accommodation during the interview process should contact Human Resources Services at [phone] to make appropriate arrangements.

Please note this position requires you to be on campus during working hours.

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Reference Related Instructions

Supplemental Questions

Required fields are indicated with an asterisk (

• How many years of experience do you have working in an office environment?
• More than 10
• Do you have experience responding to direct inquiries from the following sources : – Facebook – Instagram – Website
• Do you have experience with Facebook and Instagram, including general knowledge of trends, scheduling posts and interpretation of metrics?
• Some
• Please describe any previous experience you have working in a customer service environment.(Open Ended Question)
• This position is an on-site service delivery position. The option to work remotely is not available. Are you available to come to the office to work five days a week?

Documents Needed to Apply

Required Documents

• Resume
• Cover Letter (Address to Human Resources)

Optional Documents

• Letter of Recommendation

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