Employment Resource Centre Coordinator - 6 month Contract

Prospect Human Services Society; Edmonton; Hybrid; CAD 54,000 - 56,000; Full time

Job summary

Prospect Human Services Society in Edmonton is seeking an Employment Resource Centre Coordinator for a full-time six-month contract. The role combines in-office and hybrid work, primarily based at Kingsway Mall ERC on the third level.

You will meet clients, triage referrals, manage data, and support job applications and workshops. You will collaborate with the Client Services team and Management, maintain updated resources, and help connect clients to community supports.

Qualifications

• Related academic qualifications and/or demonstrated experience delivering career and employment services.
• Demonstrated assessment experience with clients.
• Experience helping clients with labour market attachment and employment retention.
• Excellent oral and written communication, interpersonal skills, and the ability to engage a broad range of people.
• Strong organizational skills and ability to switch between tasks and priorities.

Responsibilities

• Meet with clients to gather information and triage to Prospect programs/services.
• Enter client information into the agency database with emphasis on data integrity.
• Maintain knowledge of Prospect programs and eligibility criteria.

Skills

Communication

Organization

Problem solving

Microsoft Office

CRM / Salesforce

Independent worker

Education

Related academic qualifications in employment services

Tools

Microsoft Office

Salesforce

Job description

Job Details

Position

Employment Resource Centre Coordinator

Location

Edmonton, AB

Type

Full Time - Six Month Contract

Salary

$54,000 - $56,000

About Us

Break Barriers. Employ Change. At Prospect, we value the diversity of people. Diversity at Prospect means a workplace where individual differences are recognized and appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths. Prospect helps people get jobs. We’re a not-for-profit and registered charity, so while the bottom line can’t be ignored, it’s not our priority. Clients are. We welcome anyone who is looking for a better life through employment. We work with candidates who have degrees; we also work with people who are experiencing homelessness or experiencing a mental health condition or challenge. We can help upgrade clients’ skills; we can also work with an employer to help them understand a candidate’s disability. Above all, we’re creative and resourceful. Recognizing that not everyone learns in the same way, our methods include art and the great Alberta outdoors as tools. We help young and old, people changing industries, recent immigrants, veterans, people with disabilities, and everyday Albertans who feel that the job search process has become daunting. If that sounds good to you, let’s get to work!

What will you do?

Intake

• Meet with clients to obtain relevant information to triage to one of Prospects programs/services; and/or referrals to other community agencies
• Enter clients information into agency database with a emphasise on data integrity
• Maintains knowledge of all Prospect programs and services, including eligibility for each

Information Services

• Provide a welcoming atmosphere for all clients, including introducing Prospect services and supports
• Support clients in our on-site Employment Resource Centre with activities such as assistance with the computers, applying for jobs, formatting resumes, etc.
• Ensure resources available to clients in the centre are updated and relevant to current client needs and demand
• Facilitate workshops based on demand and in consultation with Client Services team and Management

Community Relations

• Maintains knowledge of complementary supports and services in the community to ensure client needs are met.
• Act as a liaison with community agencies and organizations for the purposes of cross referrals for clients who require supports outside of employment.
• Develops strong relationships with all stakeholders to increase collaboration and networking
• Markets, represents and promotes Prospect to different demographic groups via meetings, presentations and discussions with referral sources/ community partners
• Maintains and monitors Prospect corporate branding standards and visual identity guidelines in marketing and communications mediums; works with marketing/communications in updating materials
• Maintains data including contact information, last contact, frequency of contact, etc. (details to be developed) to identify referral trends and makes recommendations for outreach based on this data.
• Support a team of ambassadors from various programs and services to support the delivery of community engagement opportunities

What does it take to do this job?

• Related academic qualifications and/or demonstrated experience delivering career and employment services
• Demonstrated assessment experience with clients
• Demonstrated experience in assisting the target client group in labour market attachment and employment retention
• Effective communication (oral/written), facilitation, relationship building, training, and interpersonal skills with a desire to work with a broad range of people and groups
• Strong organization skills with the ability to toggle between changing tasks and priorities
• Problem solving and critical thinking skills
• Intermediate to Advanced skill level in Microsoft Office (Word, Excel, Outlook and PowerPoint)
• Experience with Salesforce or a different CRM Software is a strong asset
• Professional, reliable and confident individual who thrives working independently

Where will I work?

• This is a hybrid role; however, the position will predominantly be in-office
• The primary work location for this role is within our Edmonton office's Employment Resource Centre (ERC) located on the third level of Kingsway Mall. The centre is designed to meet the varying needs of our clients.
• The number of clients served will fluctuate from 1-6 individuals at any given time
• You will be working independently, while supporting the larger team

Further Notes

• All employees must pass a background check
• All employees must be flexible to work from the office 3-4 days per week

Prospect strongly believes in its five brand pillars and is looking for great candidates who share the same beliefs:

Enthusiastic

Prospect approaches every opportunity with enthusiasm. We drive change with energy, optimism, and commitment. Anyone who walks through our doors can feel the positive energy.

Professional

In every facet of our work, our actions show a commitment to professional management and service delivery. Prospect is accountable, ethical, and honest.

Innovative

Prospect creates change by envisioning the end game and creating the means to realize it. We believe asking “why not?” aids progress. Solutions are created when we think beyond traditional boundaries.

Inclusive

Prospect is driven to achieve equal access for all to opportunities and resources. We strive to create a fair, healthy and high-performing environment where everyone is respected, encouraged, and motivated, and their contributions help Prospect attain its goals.

Collaborative

Prospect seeks different perspectives. All parties must be engaged, including for-profit, not-for-profit, funders and government. Only by understanding all points of view can we create inclusive workplaces.

If you require an accommodation in order to participate in the application or selection process, please contact the HR/Recruitment department at [e-mail].

Prospect will consult with all applicants who request accommodation during the process to ensure that the accommodation provided takes into account any individual accessibility needs. Any information received relating to accommodation will be addressed confidentially.