Employment Information Officer (Administrative Officer IA)

College of the North Atlantic; Corner Brook; On-site; CAD 48,000 - 55,000; Full time

Job summary

The College of the North Atlantic is seeking an Employment Information Officer to provide client assistance and support at the Employment Resource Centre in Corner Brook. The role involves guiding job seekers, managing information, and performing administrative tasks. Candidates should have a diploma in Office or Business Administration and experience in front-line services. This position offers a supportive environment and values diversity.

Qualifications

• Experience in a similar administrative role providing front-line services.
• Knowledge of office procedures and customer service principles.

Responsibilities

• Provide client assistance at the Employment Resource Centre.
• Research and document labour market opportunities.
• Perform administrative duties and manage office supplies.

Skills

Customer Service

Organizational Skills

Effective Communication

Education

Diploma in Office or Business Administration

Tools

Microsoft Office Suite

Job description

Employment Information Officer (Administrative Officer IA)

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Employment Information Officer (Administrative Officer IA)

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Salary Information: CG28 - $48,994.40 - $54,236.00 per annum.

Duties and Responsibilities

To learn more about our Employment Services Team and the services we provide, visit our website: https://www.employmentnl.ca/english/

• Provide client assistance and support by acting as the first point of contact for clients (job seekers, employers, and the general public) at the Employment Resource Centre in Corner Brook.
• Work with individuals to determine preliminary eligibility and appropriate level of service.
• Provide general information about job search resources, employment programs, and training opportunities.
• Guide clients using self-service resources such as job boards, computers, and application forms.
• Research, update, and document labour market opportunities to ensure up-to-date labour market information is available.
• Implement efficient information management practices, including file and records management, while ensuring compliance with ATIPPA requirements.
• Perform administrative duties such as managing office supplies, answering calls, emails, inquiries, and maintaining a welcoming environment.

Screening Criteria

• Diploma in Office or Business Administration (equivalencies considered).
• Experience in a similar administrative role providing front-line services.

Assessment Criteria

• Knowledge of office procedures, customer service principles, and best practices in front-line settings.
• Proficiency in Microsoft Office Suite.
• Client-focused with a commitment to exceptional service.
• Organizational skills for coordinating services and administrative activities.
• Ability to maintain confidentiality.
• Effective communication skills and ability to develop working relationships.

Conditions of Offer

• A recent and satisfactory Certificate of Conduct may be required upon request.

Conditions of Acceptance

• Location: Corner Brook’s Millbrook Mall Office.
• Applications must be submitted online via CNA careers page by the deadline.
• Applicants must demonstrate the required criteria; applications failing to do so will be screened out.
• Preference given to Canadian citizens, permanent residents, or those legally entitled to work in Canada.
• Optional cover letter and resume should be uploaded as a single PDF, in chronological order.
• All information must be current, clear, and factual; verification may occur.
• Applicants will be notified of their status throughout the process.
• Employment is conditional upon successful completion of all pre-employment requirements.
• The results may be used to fill similar vacancies.

Closing Statement

For more information or accommodations, contact Diane Grandy at [e-mail].

College of the North Atlantic values diversity and encourages applications from all equity-seeking groups, including Indigenous Peoples, racialized persons, persons with disabilities, women, and 2SLGBTQIA+ communities.

We appreciate your interest in CNA!