Employment Consultant (2024-516-CP)

WoodGreen Community Services; Toronto; On-site; CAD 53,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Employment Consultant to join their high-performance team. This role focuses on empowering jobseekers through personalized support and effective strategies, ensuring equitable access to employment opportunities. You will work directly with clients, helping them build confidence and skills necessary for job success. The position offers a chance to make a meaningful impact in the community while being part of a supportive and dynamic workplace. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Degree or diploma in Social Work or related field required.
• Experience in career counseling and group facilitation is essential.

Responsibilities

• Build rapport with clients to support their job search process.
• Manage caseloads and help clients achieve employment goals.

Skills

Career Counseling

Group Facilitation

Time Management

Customer Service

Digital Literacy Training

Empathy and Compassion

Education

Degree in Social Work

Diploma in Social Services

Tools

Microsoft Office Suite

Database Applications

Job description

Employment Type: Contract Hourly, Bargaining Unit. Ends May 31st, 2026.

Work Hours: 35 hours/week (9:00am-5:00pm)

Work Setting: Exclusively Onsite (2930 Lakeshore Blvd West, Etobicoke, ON)

Salary: External Rate G7: $53,037.02
Internal Rate G8: $54,119.70

Application Deadline: May 15th, 2025 by 11:59 pm

Competition #2025-271-CP Employment Consultant (2025-271-CP)

Program Overview – Integrated Employment Services, Community Programs

Integrated Employment Services at WoodGreen is a high-performance team that improves communities, families, and individual lives through effective access to employment. Working at a local Integrated Employment Services Centre or other sites in the City of Toronto, they rapidly help high-need jobseekers obtain quality, sustainable employment. The employment needs in the City of Toronto are intense, and our staff bring compassion, energy, focus, and skill to address these needs in a fast-paced, high-volume environment. WoodGreen’s staff are supported by caring managers, training, tools, procedures, and systems for success. We aim to have the best jobseeker client experience and outcomes available in Canada, and our Integrated Employment Services team is a cornerstone of this success.

What You Will Do

• Build rapport and an emotionally supportive context for each client to feel trusting, engage readily in the job search process, and believe in their own success to obtain employment. Help clients build their motivation and confidence.
• Ensure clients understand the Integrated Employment Services approach and the value of services provided, particularly retention support.
• Create equity in all aspects of service delivery, striving for inclusion and equitable outcomes for all jobseekers who come to WoodGreen.
• Manage a caseload of jobseekers, in various stages of job readiness. Using excellent time management and efficiency, effective appointment planning, client assignments, and group activities, move clients toward employment with pace and urgency.
• Maintain accountability for monthly individual intake and employed targets.
• Readily participate in training and coaching to support achievement of targets. Use supervisor monitors and feedback as a constructive learning experience.
• Compassionately and effectively administer the Province of Ontario’s Common Assessment Tool and intake clients into the Integrated Employment Services program.
• Through a series of primarily in-person individualized client appointments and group activities, help move the client to employment by following the Integrated Employment Services Guidelines as prepared by WCG as well as WoodGreen’s standard operating procedures.
• Demonstrate excellent customer service and skills in the delivery of client activities, particularly: developing an employment action plan, needs assessment, goal setting, resume and cover letter development, applying for positions, interview prep, online job search, working on personal presentation including positive body language.
• Directly engage with employers on behalf of clients to confirm open positions, understand job needs, advocate for clients, set interviews, etc. Help remove temporary barriers to employment by referring to needed services and arranging financial supports.
• As needed, sit with and support clients as they use onsite computers for labour market research, resume development, job searching, interview practice, etc., including providing basic digital literacy training, helping to set up email accounts, accessing online training resources, submitting online job applications, accessing life stabilization resources (e.g., banking, Ontario Works, housing help).
• In an efficient and prompt manner, complete all documentation and data entry per WoodGreen standard operating procedures (e.g., client notes, data entry, referrals, updating forms).
• Work collaboratively as a team with Job Developers and Retention Specialists to ensure effective case management and achieve positive outcomes for each jobseeker.
• Develop and/or learn to facilitate existing materials and deliver in group activities or workshops, both in person and online, as part of a regular rotation of duties within the team.
• As needed to support site operations, provide customer service support at the front desk, engage in outreach activities, and perform other duties.

What You Bring to the Team

• Degree or diploma in Social Work, Social Services Workers, or related field.
• Experience and/or training in career counselling (e.g., needs assessment, job search, job development, job retention).
• Experience in leading group workshops or activities.
• Knowledge of labour market trends, especially related to employment of vulnerable populations including youth, newcomers, OW/ODSP recipients, and long-time unemployed population.
• Knowledge of pre-employment support methods and re-training opportunities.

What Will Set You Apart

• Knowledge and/or connections with community resources and supports.
• Highly ethical, compassionate, and purpose-driven with an overarching desire to support client success toward employment, staff empowerment, and system-wide improvement in effective service delivery.
• Energy and enthusiasm to meet new people, listen, learn about their needs and experiences, and work to improve their lives and those of their families.
• Oriented toward coaching and facilitating others to share information and suggest success strategies.
• Comfortable speaking with employers to understand their needs/perspective while advocating for clients.
• A strong sense of personal accountability for achieving individual targets.
• Patience, compassion, and sensitivity to deal with different cultures and levels of abilities among clients, colleagues, partners, and others in the work environment.
• Understanding of and ability to communicate principles and practices of diversity and anti-racism.
• Excellent organization and time management skills and strong attention to detail.
• Strong computer literacy, including Microsoft Office suite, database applications, online learning, online job search, online research, building an online presence (e.g., LinkedIn), networking, and community building online.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [e-mail] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

Are you currently employed by WoodGreen?*

Are you legally entitled to work in Canada?*

Do you have a Bachelor’s Degree in Sales, Marketing, Social Work, Sociology, Human Resources, or related field of study?*

Do you have experience in group facilitation and/or career counseling (assessments, job search, job development, workshop facilitation)?*

Do you have extensive knowledge of pre-employment supports methods, re-training opportunities, and labour market information and resources?*

Are you tech savvy with an ability to quickly learn new software and programs?*

Do you have knowledge and/or connections with community resources and supports available for youth?*