Employment Assistance Support Worker

Targeted Talent; Penticton; On-site; CAD 45,000 - 65,000; Full time

Job summary

A regional employment assistance service in Penticton is seeking an Employment Assistance Service Worker to manage career development services, conduct assessments, and deliver workshops. The role requires excellent communication skills and experience in labor market research, along with the ability to work both independently and as part of a team. Candidates should preferably hold a Certification in Career Development and have a strong understanding of First Nations employment issues.

Qualifications

• Preferably hold a Career Development Practitioner Certification.
• Comfortable using Microsoft Word, Excel, Access, Internet, and Email.
• Understanding and adherence to ethical guidelines in career development.

Responsibilities

• Conduct needs determination and assessments for clients.
• Manage active casework and follow-up with clients.
• Deliver customized employment-related workshops.

Skills

Career Development Practitioner Certification

Three years of related experience

Labour Market Research Skills

Competence with Microsoft Office Suite

Communication skills

Networking skills

Education

Career Development Practitioner Certification or equivalent

Job description

Job Description

Position Summary

The Employment Assistance Service Worker (EAS) reports directly to the Executive Director and is part of the program manager’s team. The EAS is responsible for all aspects of career development services including needs determination, employment consultations, assessments, labour market research, and active case management with a team of professionals employed by OTDC.

Case management will consist of continuous follow-up with clients to review and/or revise action plans, as well as conduct appropriate referrals to agencies, employers, and resources. The tracking of client interventions and progress will be done through regular updates on the Accountability and Resource Management System (ARMS), a web-based client database system. The EAS will periodically deliver customized short-term employment-related workshops. The EAS is responsible for familiarizing, implementing, and adhering to all requirements of the Service Level Agreement on the protection of personal information of clients.

Core Requirements

• Career Development Practitioner Certification is preferred.
• Recent, related experience of three years or more, or an equivalent combination of education, training, and experience.
• Comfortable using Microsoft Word, Excel, Access, Internet, and Email.
• Labour Market Research Skills and Experience.
• Proficient in applying a variety of employability and educational assessment tools to meet the broad range of Aboriginal client profiles.
• Job Club certificate or successful experience in delivering job search strategies and career decision-making workshops.
• Understanding of, and adherence to, the Canadian Standards and Guidelines for Career Development Practitioners' Code of Ethics.

Other Qualifications

• Knowledge and understanding of First Nations employment barriers, concerns, and issues.
• Ability to work well individually or as part of a dynamic team of professionals.
• Proven ability to supervise and monitor participants’ progress.
• Strong written and verbal communication skills.
• Excellent networking skills.
• Conflict resolution, time management skills, and initiative.
• Willing and able to travel as required.

Other Employment Requirements

• The EAS will provide written quarterly and annual activity reports.
• Attend EAS Worker meetings as required.
• Have a valid Class 5 BC Driver’s license, reliable transportation, and the ability to travel between employment offices and/or within the OTDC Service Area as required.
• Must pass a criminal record check.

Performance Criteria

• Completion of tasks relative to duties and responsibilities, measured in terms of:
• Production of outputs (Quantity, Quality, and Timeliness).
• Knowledge of the job.
• Work attitude.
• Interpersonal working relationships.