Employer Engagement Specialists- Ontario

Serco; Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the employment services sector is seeking an Employer Engagement Specialist to facilitate connections with local employers. This role involves developing partnerships, educating employers about services offered, and ensuring smooth transitions into the EmployNext platform. With a focus on community engagement and tailored business solutions, the successful candidate will play a crucial role in improving jobseeker outcomes.

Qualifications

• 3 years of experience in employer relations, sales, and marketing.
• Proven track record in employer engagement and understanding sector needs.
• Ability to manage multiple tasks effectively with attention to detail.

Responsibilities

• Develop partnerships with businesses to support job seekers and coordinate trainings.
• Lead employer through the registration process and promote the platform.
• Research industry trends and maintain records in the CRM system.

Skills

Employer engagement

Sales and marketing

Communication

Problem solving

Organization

Education

College Diploma in Business Administration or Human Resources

Tools

MS Office Suite

Job description

Position Description

This position plays a pivotal role in facilitating the smooth connections of employers into the EmployNext Service Provider ecosystem. Your primary responsibilities will revolve around connecting with local employers and collaboration with the Service Provider network to improve jobseeker employed outcomes. This role will focus on developing strong employer connections, educating employers about and registering them with EmployNext and seamlessly transferring relationships to the network.

KEY RESPONSIBILITIES:

• Develop partnerships with local businesses to support job seekers and act as the primary point of contact for EmployNext employer needs.
• Help employers understand the benefits of using the employer platform and encourage them to use the platform for their recruitment purposes.
• Lead employers through the EmployNext employer registration process.
• Attend virtual or in person community and local chamber events to make connections with employers.
• Collaborate with employers to understand their business needs and develop tailored solutions that align with their goals.
• Support facilitating trainings for employers.
• Support in coordinating and facilitating an Employer Advisory Table, focusing on identifying challenges faced by employers and collaboratively working towards effective resolutions.
• Research industry trends, labour market demands and in demand skills.
• Study labour market statistics, such as unemployment rates, job vacancy trends and sector specific trends.
• Coordinate with marketing team to prepare materials, such as slide decks, flyers QR codes and other promotional materials to employers, and share with Service Providers.
• Maintain thorough records of activities and progress throughout engagement with employers through our customer relationship management (CRM) system.
• Other related duties relevant to this position as may be required.
• Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.

Qualifications

EDUCATION and CERTIFICATIONS:

• College Diploma in Business Administration, Human Resources, or a related field (or equivalent experience)

KNOWLEDGE and EXPERENCE

• 3 years of employer relations, sales and marketing or related experience.

SKILLS and COMPETENCIES (Interpersonal Communication, Financial, Managerial, Problem solving):

• Proven experience in employer engagement, preferably within the employment services sector.
• Sales and marketing experience proven to improve education on specific topics and overall outcomes.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse collaborators, including dealing with employers, clients, subcontractors and all levels of Serco staff.
• Proficiency in MS Office Suite.
• Proven problem-solving and computer skills.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.