Employer: DJ Group Labrador

Work Global Canada Inc.; Canada; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Hotel Manager to oversee daily operations and enhance guest experiences. This role involves managing staff, ensuring high-quality service, and maintaining operational efficiency. You will play a key role in fostering relationships with guests and the community while ensuring adherence to safety and operational standards. If you are passionate about hospitality and have a knack for leadership, this opportunity offers the chance to make a significant impact in a vibrant environment.

Qualifications

• Minimum two years of experience in hospitality management or related field.
• Fluent in English and eligible to work in Canada.

Responsibilities

• Oversee hotel operations, including accounts, accommodations, and guest services.
• Hire and train staff, establishing performance goals and schedules.

Skills

Customer Service

Team Management

Communication

Problem Solving

Hospitality Knowledge

Education

Diploma in Hospitality/Tourism

Business Administration

Tools

Microsoft Office

Five Star Hotel Booking System

Job description

Job Responsibilities:

• Oversee the day-to-day operations of the Hotel including accounts (cash, lotto, vendor machine count), accommodations, facility bookings, guest services, hospitality, maintenance, kitchen, and bar operations.
• Consult with lead staff in each operational area to ensure issues are addressed in a timely and professional manner and necessary supplies are ordered, received, stocked and well organized.
• Hire staff in consultation with Senior Management and establish work schedules based on forecasts, operational requirements, and seasonal trends.
• Establish performance and development goals for team members and provide training, mentoring, coaching, and regular feedback to enhance performance.
• Anticipate guest needs and build relationships through maintaining constant communication, assisting with general inquiries, requesting feedback, and addressing complaints or concerns in a timely and professional manner.
• Ensure customer bookings are accurately entered with all required information in the 5 Star Booking System and accounts are efficiently and appropriately collected.
• Communicate safety requirements and ensure adherence as per standard operating procedures and OHS regulations.
• Perform duties as a Working Manager; the Manager is expected to work hands on, assisting front line staff during busy peak periods.
• Perform all other required duties as requested by Senior Management, including occasional errands such as transporting guests and freight from store.

Qualifications:

• Diploma in Hospitality/Tourism, Hotel/Restaurant Management, Business Administration, or related field with at least two (2) years of experience in a position with similar duties and responsibilities. An equivalent combination of education and experience may be considered.
• Knowledge of the local community and the Inuit culture is a definite asset.
• A working knowledge of Microsoft Office is required; experience with the Five Star Hotel Booking System would be an asset, along with a valid Class 5 drivers license. Applicants must speak fluent English and be eligible to work in Canada.