Employee Training Specialist

Holt Renfrew; Toronto; On-site; CAD 156,000 - 196,000; Full time

Job summary

A leading luxury retailer in Toronto is seeking an Employee Training Specialist to design and develop training programs using the ADDIE model. The ideal candidate will have a Bachelor's degree and experience in instructional design within a luxury retail environment. This full-time role offers the opportunity to elevate the employee experience through effective learning solutions.

Benefits

Opportunities for growth

Diverse and inclusive workplace

Qualifications

• Minimum 1-3+ years in instructional design or training development.
• Proven experience designing effective learning tools.
• Ability to manage multiple priorities in a high-performance environment.

Responsibilities

• Conduct needs analyses to identify learning gaps.
• Design learning experiences aligned with brand values and goals.
• Develop eLearning modules and training content.

Skills

Instructional design

Content creation

Adult learning theory

Visual design

Communication

Education

Bachelor’s degree in Education or related field

Tools

Articulate 360

MS Office

Google Workspace

Job description

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Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

Position Summary :

We are seeking a performance-driven Employee Learning Specialist (12 Month Contract) to elevate the employee experience through premium, purpose-built learning programs. In this role, you will design, develop, and launch best-in-class training solutions using the ADDIE instructional design model, tailored to the fast-paced and detail-oriented world of luxury retail. You will be responsible for creating beautifully branded and highly effective learning assets, including Articulate-based eLearning, job aids, sales tools, and onboarding guides, ensuring employees are equipped to deliver exceptional client service and uphold our brand standards.

Key Responsibilities :

• Conduct needs analyses by partnering with store leaders, regional teams, and corporate office stakeholders to identify learning gaps and performance opportunities.
• Design learning experiences that align with luxury brand values, sales excellence, and client experience goals using the ADDIE model.
• Develop engaging, visually refined training content including :
• eLearning modules using Articulate Storyline and Rise
• Facilitator guides for in-store or virtual instructor-led sessions
• Job aids, reference cards, and sales enablement tools
• Onboarding guides and product knowledge briefs
• Deliver or coordinate pilot sessions and train-the-trainer programs, supporting adoption across stores and markets.
• Leverage feedback, training data, and field insights to evaluate program impact and continuously refine content.
• Maintain consistency with brand standards and tone, ensuring all learning materials reflect the luxury retail experience.
• Collaborate with cross-functional partners (Visual Merchandising, Marketing, HR, Product, and Retail Operations, ect.) to align content with seasonal campaigns and product launches.
• Manage multiple learning projects with excellence in execution, meeting strict deadlines while upholding creative and instructional quality.

Required Qualifications :

Bachelor’s degree in Education, Instructional Design, Human Resources, or related field, or equivalent experience

Minimum 1-3+ years in instructional design or training development, preferably in a luxury, fashion, or high-end retail setting

Advanced proficiency in Articulate 360 (Storyline & Rise), MS Office, and / or Google Workspace

Proven experience designing elegant and effective learning tools such as job aids, product cards, and visual guides

Strong grasp of adult learning theory, behavior-based training, and retail learning strategies

A refined visual eye for layout and design to ensure training materials are brand-aligned and engaging

Excellent communication, storytelling, and interpersonal skills

Ability to manage multiple priorities while delivering under tight timelines in a high-performance environment

Preferred Qualifications :

Articulate Rise and 360 proficiency

Ability to create and edit videos

Familiarity with luxury retail service standards, KPIs, and selling behaviors

Experience using an LMS (Saba)

Fluency in French is a plus

Graphic design experience (e.g., Canva, Adobe Creative Suite) a bonus

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Retail

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