Employee Support Representative - Student (Fall 2025 - 8 month term)

Ledcor; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Job summary

Ledcor is seeking a passionate Employee Support Representative for an 8-month term in Edmonton. This role offers students a chance to gain hands-on HR experience, working within a supportive environment. You'll assist with HRIS management, onboarding, and ensure exceptional customer service while contributing to employee lifecycle activities.

Benefits

Competitive total rewards package

Access to experienced HR professionals

Newly-recognized workplace culture

Qualifications

• Current student in HR or related field.
• Experience in a service center or HR support preferred.
• Strong attention to detail and ability to maintain confidentiality.

Responsibilities

• Process employee information within HRIS and payroll systems.
• Facilitate onboarding and respond to employee inquiries.
• Prepare routine reports for audits and maintain HRIS data.

Skills

Customer Service

Communication

Attention to Detail

Time Management

Education

Degree or Diploma in Human Resources

Business or Related Field

Tools

Workday

JD Edwards

Job description

Employee Support Representative - Student (Fall 2025 - 8 month term)

Pay Competitive

Location Edmonton/Alberta

Employment type Full-Time

Job Description

Req#: R24653 As part of our Employee Support Representative team, you will play a key role in supporting the delivery of full employee life cycle experiences across Ledcor. You bring your human resources experience, a high sense of urgency, and exceptional customer service skills to this role. You have a critical eye for detail as you process employee information into our Human Resources Information System (HRIS) and payroll systems, while responding to phone, chat and written queries. You're a team player who ensures the well-being of others and lends a hand where needed.

This role is part of Ledcor’s Early Careers Program, designed to give students a meaningful, hands-on experience in a collaborative and supportive environment. You’ll gain exposure to real-world HR practices, tools, and systems, along with guidance from experienced professionals in the field.

Our program is about more than experience, it’s about connection. You’ll join a supportive community, build relationships across the company, and grow your skills while taking steps toward your career goals.

Join our Human Resources team by applying for this great opportunity now!

Essential Responsibilities

• Supports and ensures accurate and timely transactions within HRIS and applicable third-party websites of employee lifecycle changes within payroll deadlines which can include, but not limited to hires, changes to employees, leaves, terminations, benefit enrollments, transfer letters
• Facilitates and coordinates pre-employment and onboarding requirements, closely collaborating with recruitment and liaising directly with external candidates to facilitate timely completion
• Provides exceptional customer service by answering employee and manager questions that can be resolved within defined guidelines and/or service level agreements through call and case management
• Escalates cases, when necessary, to other HR team members and stakeholders while maintaining communication with the employee through to resolution
• Identifies and resolves issues with HRIS data integration to other platforms that support continuous improvement and a positive employee experience
• Supports employees and managers in the initiation and processing of employee and manager self-serve processes
• Prepares routine reports for periodic and ad-hoc audit purposes, reviewing information for validity, and actions accordingly in a timely fashion

Qualifications

• Completing a degree or diploma in Human Resources, Business or a related field
• Experience in a service centre or equivalent human resources assistant experience preferred
• Excellent customer service and service compliant resolution skills
• Strong communication and listening skills to deliver messages in a clear and compelling manner
• Excellent attention to detail, with a high level of precision of data and accuracy in any deliverables
• Ability to work efficiently in a high demand, team oriented, and fast-paced environment
• Flexible with the ability to adapt to the changing needs of the organization
• The ability to maintain confidentiality
• Strong sense of urgency as part of daily work style
• Excellent time management and organizational skills
• Experience with Workday and JD Edwards is an asset

Additional Information

The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email . For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page .

About the company

Ledcor Group of Companies is an employee-owned, diversified, and vertically-integrated construction company operating primarily in Canada and United States.

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