Employee Relations Case Manager

UNSW; Sydney; Hybrid; CAD 113,000 - 128,000; Full time

Job summary

A prominent university in Australia seeks an ER Case Manager to support the Business School in employee relations. This hybrid role requires strong interpersonal skills and a solid background in case management and HR practices. The position offers a salary of $127,000 - $143,000 and includes flexible work options, additional leave, and career development opportunities.

Benefits

Flexible Working Options

Additional 3 days leave during December festive period

Career development opportunities

Up to 50% discount on UNSW courses

Flexible 17% Superannuation contributions

Discounts and entitlements in various sectors

Qualifications

• Significant experience in delivering effective case management.
• Ability to influence and build strong relationships with stakeholders.
• Strong communication and documentation skills.

Responsibilities

• Provide end-to-end case management support to Heads of School.
• Conduct investigations and provide objective assessments.
• Assist in policy and process development for ER case management.

Skills

Employee Relations

Human Resources Management

Conflict Management

Performance Management

Mediation Experience

Employment & Labor Law

Qualitative Analysis

Alternative Dispute Resolution

Mentoring

Education

Tertiary qualifications in a relevant discipline

Job description

Employment Type: Full-time 6-month fixed-term contract (part-time options available)

Remuneration: $127k-$143k + 17% superannuation

Location: Kensington NSW (Hybrid work arrangement available)

About UNSW :

UNSW is not like other places you've worked. Yes, we're a large organization with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive, be challenged, and do meaningful work, you're in the right place.

Why Your Role Matters :

As an ER Case Manager (Academic Case Manager), you will play a pivotal role supporting the UNSW Business School navigate the ER space, providing expert advice and guidance on employee relations and complex industrial relations matters.

In this newly developed position, you will drive fair and forward-thinking practices, fostering strong relationships with the Business School P&C Business Partnering team and people leaders. You will shape and implement ER strategies that proactively address payment and performance issues while championing continuous improvement initiatives within this academic space.

Reporting to the Head of Employee Relations Advisory, you will work closely with the UNSW Business School to strengthen local capability in employment and performance management, empowering leadership teams to navigate with confidence.

Your role focus will be :

• Providing specialist end-to-end case management support to Heads of School, Business Partnering, and Faculty across performance management and resolution of complex matters.
• Coordinating expert advice and, where necessary, conducting investigations to ensure objective and fair assessment in compliance with the EBA and relevant legislation.
• Assisting in the review and development of policies and processes regarding the framework for ER case management, including diagnostic and reporting tools, templates, checklists, toolkits, and other guiding materials.
• Ensuring advice and actions comply with applicable legislation and relevant industrial instruments to mitigate risk and ensure appropriate resolution.

Who You Are :

We're seeking a forward-thinking, experienced ER specialist who can lead and support their business area through end-to-end case management. With an extensive background in providing sound ER advice to stakeholders, you'll bring a practiced approach to shaping and applying ER and HR practices in a large, diverse organization. Required skills and experience include :

• Tertiary qualifications in a relevant discipline and significant experience in delivering effective case management, providing employee relations advice to line management, and dealing with employee unions in a large, complex organization.
• Ability to influence, build strong working relationships, and gain trust from senior stakeholders.
• Strong interpersonal and communication skills, and effective writing and documentation skills.
• Ability to interact with, consult, coach, and advise senior stakeholders.
• Capacity to plan, achieve priority outcomes, and respond flexibly to changing circumstances.
• Generalist HR/ER knowledge and experience gained in unionized environments.
• Specialist and up-to-date employment relations and employment law knowledge, skills, and experience.
• Knowledge and capacity to interpret legislation, industrial agreements, and policies to implement appropriate guidance and advice frameworks, as well as to facilitate increased HR and leader capability to foster an effective and high-performing workplace culture.
• An understanding of the context and culture of the higher education sector is desirable but not required.

How to Apply :

To lead an ER portfolio in delivering expert advice and support in employee relations within this academic space, please submit your CV and cover letter detailing your interest and suitability (as per the skills & experience listed above) before Sunday, 13th July, 11:55 pm.

UNSW Benefits and Culture :

People are at the core of everything we do. We recognize that it is the contributions of our staff that make UNSW one of the best universities in Australia and the world. Our benefits include :

• Flexible Working Options (work from home, flexible hours, etc.)
• Additional 3 days leave during December festive period
• Career development opportunities
• Up to 50% discount on UNSW courses
• Flexible 17% Superannuation contributions, additional leave-loading payments, and salary sacrifice
• Discounts and entitlements (retail, education, fitness passport)

Job queries contact :

Kimberley Symons, Talent Acquisition Consultant

Application submissions should be made online; email applications cannot be accepted.

UNSW is committed to equity, diversity, and inclusion. Applications from women, culturally and linguistically diverse backgrounds, people living with disabilities, members of the LGBTIQ community, and Aboriginal and Torres Strait Islander peoples are encouraged. We provide workplace adjustments and flexible work options for eligible staff.

Required Experience :

Manager

Key Skills :

Employee Relations, Fmla, Human Resources Management, Mediation Experience, Conflict Management, HRIS, Performance Management, Employment & Labor Law, Qualitative Analysis, Alternative Dispute Resolution, Human Resources, Mentoring

Experience :

Years

Vacancy :

1

Monthly Salary :

$127,000 - $143,000