Employee Listening & Engagement Specialist

KPMG Canada; Windsor; On-site; CAD 46,000 - 71,000; Full time

Job summary

A leading company seeks an Employee Listening & Engagement Specialist to enhance employee experience through data analysis and feedback programs. The role involves collaborating with HR teams and utilizing technology such as Qualtrics and PowerBI to foster a positive work environment and provide actionable insights.

Qualifications

• 1-3 years of experience in employee listening or HR.
• Fluency in English, both written and oral.
• Excellent analytical skills for decision-making.

Responsibilities

• Develop and analyze employee feedback programs.
• Create and maintain performance dashboards.
• Support survey interpretation and reporting.

Skills

Data Analytics

Survey Design

Problem Solving

Communication

Interpersonal Skills

Tools

Qualtrics

PowerBI

Job description

Employee Listening & Engagement Specialist

Join to apply for the Employee Listening & Engagement Specialist role at KPMG Canada.

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause of turning insight into opportunity for clients and communities around the world.

As part of the National HR team, the Employee Experience Centre of Excellence (COE) focuses on key moments that matter through the talent development lifecycle, including performance development, employee listening and engagement, leadership milestone programs, and employer branding. The Employee Experience team collaborates with functional and geographical HR teams and other Business Enablement Services (BES) teams to deliver innovative programs and initiatives aimed at enhancing the employee experience.

We are seeking an Employee Listening Specialist to support our Performance and Engagement team by understanding employee sentiment and improving engagement within the organization. This role reports to the Senior Manager, Performance and Engagement, and involves developing, implementing, and analyzing employee feedback programs to gather insights that foster a positive work environment.

What You Will Do

• Act as a subject matter expert on Qualtrics, understanding both technical aspects and practical operation.
• Develop project plans and timelines for initiatives such as Talent Reviews, Upward Feedback, Pulses, and Frequent Listening initiatives, including testing new processes and incorporating feedback for improvements.
• Create and maintain PowerBI dashboards across the performance and engagement portfolio.
• Manipulate data to enable effective decision-making, using qualitative and quantitative methods to analyze employee feedback from tools like the Global People Survey (GPS), Pulse surveys, and Lifecycle surveys.
• Support the interpretation of survey results and prepare comprehensive reports to provide actionable insights to leadership and HR teams regarding employee feedback trends.
• Troubleshoot technical issues on various platforms managed by the COE.

What You Bring To The Role

• Experience in research, survey design and methodology, and data analytics.
• 1-3 years of experience in employee listening, HR, or a similar role.
• Problem-solving skills and the ability to troubleshoot technical issues related to survey platforms or other tools managed by the COE.
• Strong analytical skills with the ability to translate data into strategic recommendations.
• Experience with survey platforms such as Qualtrics or similar.
• Excellent communication and interpersonal skills, with the ability to build relationships with cross-functional teams in a hybrid work environment.

This position requires fluency in English, both written and oral. The candidate will support or collaborate with English-speaking colleagues and stakeholders, providing subject matter expertise and assisting with communications and presentations.

KPMG BC Region Pay Range

The expected base salary range is $46,500 to $70,500, potentially eligible for bonuses. Salary within this range depends on location, skills, and qualifications. KPMG also offers a comprehensive Total Rewards program.

Our Values - The KPMG Way

Integrity — we do what is right.
Excellence — we never stop learning and improving.
Courage — we think and act boldly.
Together — we respect each other and draw strength from our differences.
For Better — we do what matters.

KPMG in Canada is committed to diversity and inclusion, fostering a respectful, inclusive, and barrier-free workplace. We welcome all qualified candidates to apply and bring their whole selves to work.

Adjustments and Accommodations

We are dedicated to an inclusive recruitment process. Adjustments or accommodations, such as extra time or accessible communication supports, can be requested at any point. For support, contact KPMG’s Employee Relations Service team at 1-888-466-4778.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Human Resources

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