Employee Listening & Engagement Specialist

KPMG Canada; Kitchener; On-site; CAD 54,000 - 81,000; Full time

Job summary

KPMG Canada seeks an Employee Listening Specialist to shape employee experience through comprehensive feedback programs. This role involves data analytics and cross-team collaboration to enhance engagement and insights within the organization. Ideal candidates should have HR experience, problem-solving skills, and fluency in English.

Qualifications

• Experience in research, survey design and methodology.
• Ability to solve problems related to survey platforms.
• Fluency in written and oral English.

Responsibilities

• Develop and analyze employee feedback programs.
• Create project plans for initiatives like Talent Reviews.
• Prepare comprehensive reports on employee feedback trends.

Skills

Data Analytics

Problem Solving

Communication

Interpersonal

Analytical Skills

Education

Experience in HR or similar role

1-3 years in employee listening

Tools

Qualtrics

PowerBI

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.



As part of the National HR team, the Employee Experience Centre of Excellence (COE) focuses on key moments that matter through the talent development lifecycle including performance development, employee listening and engagement, leadership milestone programs and employer brand. The Employee Experience team works in collaboration with the functional and geographical HR teams along with the other Business Enablement Services (BES) teams to deliver innovative programs and initiatives aimed at enhancing the employee experience.

We are seeking an Employee Listening Specialist to support our Performance and Engagement team in understanding employee sentiment and improving engagement within the organization. This role will report to our Senior Manager, Performance and Engagement and involves developing, implementing, and analyzing employee feedback programs to gather insights that contribute to a positive work environment.

What You Will Do

• Act as a subject matter expert on Qualtrics including understanding technical aspects and practical operation.
• Develop project plans and timelines for key initiatives like Talent Reviews, Upward Feedback, Pulses and Frequent listening initiative, testing new processes, and incorporating feedback for future improvements.
• Develop and maintain different PowerBI dashboards across the performance and engagement team portfolio
• Manipulate data to enable effective decision-making within the organization and using qualitative and quantitative methods to analyze employee feedback Employee Experience Listening Survey Tools, such as the Global People Survey (GPS), Pulse surveys, and Lifecycle surveys,
• Support interpreting survey results and preparing comprehensive reports to provide actionable insights to leadership and HR teams on employee feedback trends and insights.
• Troubleshoot technical issues on the different platforms our COE handles
  
  

What You Bring To The Role

• Experience in research, survey design and methodology, and data analytics
• 1-3 years of experience in employee listening, HR, or a similar role
• Ability to solve problems and troubleshoot technical issues related to our survey platform or other tools managed by the COE.
• Strong analytical skills and the ability to translate data into strategic recommendations.
• Experience with survey platforms such as Qualtrics or similar.
• Excellent communication and interpersonal skills and ability to build relationships with cross-functional teams in a hybrid working environment
  
  

This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English-speaking colleagues or stakeholders while at KPMG. The successful candidate will need to communicate with colleagues to provide subject matter expertise on a daily basis and support with creation of communications and presentations during the regular course of their employment.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $54,000 to $81,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.