Employee Listening & Engagement Specialist

KPMG Canada; Kingston; On-site; CAD 50,000 - 70,000; Full time

Job summary

KPMG Canada is seeking an Employee Listening Specialist to support its Performance and Engagement team. The role involves developing and analyzing employee feedback programs, utilizing tools like Qualtrics and PowerBI to enhance workplace engagement. Ideal candidates will bring problem-solving skills and a strong analytical background in HR-related fields.

Qualifications

• 1-3 years of experience in employee listening or HR.
• Fluency in English required.
• Ability to translate data into strategic recommendations.

Responsibilities

• Develop and analyze employee feedback programs.
• Create and maintain PowerBI dashboards.
• Support interpretation of survey results and prepare reports.

Skills

Data Analytics

Survey Design

Problem-solving

Communication

Tools

Qualtrics

PowerBI

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

As part of the National HR team, the Employee Experience Centre of Excellence (COE) focuses on key moments that matter through the talent development lifecycle, including performance development, employee listening and engagement, leadership milestone programs, and employer branding. The Employee Experience team collaborates with functional and geographical HR teams, along with other Business Enablement Services (BES) teams, to deliver innovative programs and initiatives aimed at enhancing the employee experience.

We are seeking an Employee Listening Specialist to support our Performance and Engagement team in understanding employee sentiment and improving engagement within the organization. This role will report to our Senior Manager, Performance and Engagement, and involves developing, implementing, and analyzing employee feedback programs to gather insights that contribute to a positive work environment.

What You Will Do

• Act as a subject matter expert on Qualtrics, understanding both technical aspects and practical operation.
• Develop project plans and timelines for initiatives such as Talent Reviews, Upward Feedback, Pulses, and the Frequent Listening initiative, including testing new processes and incorporating feedback for improvements.
• Create and maintain PowerBI dashboards for the performance and engagement team.
• Manipulate data to enable effective decision-making, using qualitative and quantitative methods to analyze employee feedback from tools like the Global People Survey (GPS), Pulse surveys, and Lifecycle surveys.
• Support the interpretation of survey results and prepare reports to provide actionable insights on employee feedback trends to leadership and HR teams.
• Troubleshoot technical issues on various platforms managed by the COE.

What You Bring To The Role

• Experience in research, survey design and methodology, and data analytics.
• 1-3 years of experience in employee listening, HR, or a similar role.
• Problem-solving skills and the ability to troubleshoot technical issues related to survey platforms or other tools.
• Strong analytical skills and the ability to translate data into strategic recommendations.
• Experience with survey platforms such as Qualtrics or similar.
• Excellent communication and interpersonal skills, with the ability to build relationships across cross-functional teams in a hybrid environment.

This position requires fluency in written and spoken English. The successful candidate will support or collaborate with English-speaking colleagues and stakeholders and will be involved in creating communications and presentations as part of their role.

Supporting Your Success

For more information about KPMG in Canada’s benefits and well-being, click here.

Our Values, The KPMG Way

• Integrity: We do what is right.
• Excellence: We never stop learning and improving.
• Courage: We think and act boldly.
• Together: We respect each other and draw strength from our differences.
• For Better: We do what matters.

KPMG in Canada is an equal opportunity employer committed to fostering an inclusive, respectful, and barrier-free workplace. We believe a diverse workforce is key to our success and encourage all qualified candidates to apply. We welcome you to bring your whole self to work.

Adjustments and Accommodations

We are dedicated to an inclusive recruitment process. Candidates can request adjustments or accommodations at any stage, including extra preparation time, micro breaks, accessible communication supports, or technology aids. For support, contact KPMG’s Employee Relations Service team at 1-888-466-4778.