Employee Listening & Engagement Specialist

KPMG Canada; Chilliwack; On-site; CAD 46,000 - 71,000; Full time

Job summary

KPMG Canada is seeking an Employee Listening & Engagement Specialist to enhance employee engagement through innovative feedback programs. This full-time role involves analyzing employee sentiment via surveys and delivering actionable insights to HR leadership, with a focus on creating a positive work environment.

Qualifications

• 1-3 years of experience in employee listening or HR.
• Strong analytical skills to translate data into insights.
• Experience with survey design and methodology.

Responsibilities

• Develop and analyze employee feedback programs.
• Create PowerBI dashboards for performance insights.
• Troubleshoot technical issues across survey platforms.

Skills

Data analytics

Communication

Problem-solving

Collaboration

Education

Experience in HR or related roles

Tools

Qualtrics

PowerBI

Job description

Employee Listening & Engagement Specialist

Join to apply for the Employee Listening & Engagement Specialist role at KPMG Canada.

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause of turning insight into opportunity for clients and communities around the world.

As part of the National HR team, the Employee Experience Centre of Excellence (COE) focuses on key moments that matter through the talent development lifecycle, including performance development, employee listening and engagement, leadership milestone programs, and employer branding. The Employee Experience team collaborates with various HR and Business Enablement Services teams to deliver innovative programs that enhance the employee experience.

We are seeking an Employee Listening Specialist to support our Performance and Engagement team by understanding employee sentiment and improving engagement. This role reports to the Senior Manager, Performance and Engagement, and involves developing, implementing, and analyzing employee feedback programs to foster a positive work environment.

What You Will Do

• Act as a subject matter expert on Qualtrics, understanding both technical aspects and practical usage.
• Develop project plans and timelines for initiatives such as Talent Reviews, Upward Feedback, Pulses, and other listening initiatives.
• Create and maintain PowerBI dashboards for the performance and engagement team.
• Analyze data to support decision-making, utilizing qualitative and quantitative methods for employee feedback surveys like GPS, Pulse surveys, and Lifecycle surveys.
• Interpret survey results and prepare reports with actionable insights for leadership and HR teams.
• Troubleshoot technical issues across platforms managed by the COE.

What You Bring To The Role

• Experience in research, survey design, methodology, and data analytics.
• 1-3 years of experience in employee listening, HR, or related roles.
• Problem-solving skills and ability to troubleshoot technical issues with survey platforms and tools.
• Strong analytical skills with the ability to translate data into strategic recommendations.
• Experience with survey platforms such as Qualtrics or similar.
• Excellent communication and interpersonal skills, with the ability to collaborate in a hybrid environment.

This position requires fluency in English, supporting communication with colleagues and stakeholders, and assisting in creating communications and presentations.

KPMG BC Region Pay Range

The base salary range is $46,500 to $70,500, with potential bonuses. Salary is determined based on location, skills, and qualifications. KPMG offers a comprehensive Total Rewards program.

Our Values - The KPMG Way

• Integrity: We do what is right.
• Excellence: We continuously learn and improve.
• Courage: We think and act boldly.
• Together: We respect each other and value diversity.
• For Better: We focus on meaningful work.

KPMG in Canada is committed to diversity, inclusion, and providing a barrier-free workplace. We welcome all qualified candidates to apply and bring their whole selves to work.

Adjustments and Accommodations

We support an inclusive recruitment process and offer adjustments or accommodations upon request. Contact KPMG’s Employee Relations Service team at 1-888-466-4778 for support.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Human Resources

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