Employee Learning Specialist (12 Month Contract)

Holt Renfrew; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading luxury retail company in Toronto is seeking an Employee Learning Specialist for a 12-month contract. This role involves designing and developing training solutions tailored for a premium learning experience. Candidates should have a Bachelor's degree in Education or a related field, along with 1-3 years of instructional design experience, preferably in luxury retail. Proficiency in Articulate 360 and strong communication skills are required.

Qualifications

• 1-3 years in instructional design or training development in luxury retail.
• Proficient in creating visually engaging training tools.
• Strong communication and interpersonal skills.

Responsibilities

• Conduct needs analyses to identify learning gaps.
• Design engaging learning experiences using the ADDIE model.
• Develop eLearning modules and facilitator guides.

Skills

Instructional design

eLearning development

Adult learning theory

Creative design

Communication

Education

Bachelor's degree in Education or related field

Tools

Articulate 360

MS Office

Google Workspace

Job description

Holt Renfrew offers you an inspiring fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility you will be inspired every day.

Position Summary :

We are seeking a performance-driven Employee Learning Specialist (12 Month Contract) to elevate the employee experience through premium purpose-built learning this role you will design develop and launch best-in-class training solutions using the ADDIE instructional design model tailored to the fast-paced and detail-oriented world of luxury retail. You will be responsible for creating beautifully branded and highly effective learning assets including Articulate-based eLearning job aids sales tools and onboarding guides ensuring employees are equipped to deliver exceptional client service and uphold our brand standards.

Key Responsibilities :

Conduct needs analyses by partnering with store leaders regional teams and corporate office stakeholders to identify learning gaps and performance opportunities.

Design learning experiences that align with luxury brand values sales excellence and client experience goals using the ADDIE model.

Develop engaging visually refined training content including :

eLearning modules using Articulate Storyline and Rise

Facilitator guides for in-store or virtual instructor-led sessions

Job aids reference cards and sales enablement tools

Onboarding guides and product knowledge briefs

Deliver or coordinate pilot sessions and train-the-trainer programs supporting adoption across stores and markets.

Leverage feedback training data and field insights to evaluate program impact and continuously refine content.

Maintain consistency with brand standards and tone ensuring all learning materials reflect the luxury retail experience.

Collaborate with cross-functional partners (Visual Merchandising Marketing HR Product and Retail Operations ect.) to align content with seasonal campaigns and product launches.

Manage multiple learning projects with excellence in execution meeting strict deadlines while upholding creative and instructional quality.

Required Qualifications :

Bachelors degree in Education Instructional Design Human Resources or related field or equivalent experience

Minimum 1-3 years in instructional design or training development preferably in a luxury fashion or high-end retail setting

Advanced proficiency in Articulate 360 (Storyline & Rise) MS Office and / or Google Workspace

Proven experience designing elegant and effective learning tools such as job aids product cards and visual guides

Strong grasp of adult learning theory behavior-based training and retail learning strategies

A refined visual eye for layout and design to ensure training materials are brand-aligned and engaging

Excellent communication storytelling and interpersonal skills

Ability to manage multiple priorities while delivering under tight timelines in a high-performance environment

Preferred Qualifications :

Articulate Rise and 360 proficiency

Ability to create and edit videos

Familiarity with luxury retail service standards KPIs and selling behaviors

Experience using an LMS (Saba)

Fluency in French is a plus

Graphic design experience (e.g. Canva Adobe Creative Suite) a bonus

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees their diverse backgrounds abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Required Experience :

Unclear Seniority

Key Skills

Customer Service,CFA,Ethernet,Fiber,Anesthesia

Employment Type : Full-Time

Experience : years

Vacancy : 1