Employee Experience Manager - Toronto

Corpay; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A leading company is seeking an Employee Experience Manager in Toronto to enhance the employee journey across all touchpoints. The role demands strategic leadership in HR, prioritizing employee relations, and compliance with Canadian employment law. Ideal candidates are experienced HR professionals passionate about creating a people-first culture and proficient in managing employee experiences throughout their lifecycle.

Benefits

Company-issued equipment with secure remote access

Monthly home office stipend

Support from a collaborative Employee Experience team

Ongoing development and access to internal resources and training

Qualifications

• 5-7+ years of progressive HR experience; 3+ years in leadership or business partner role
• Strong knowledge of Canadian employment law and HR best practices
• Proven experience handling sensitive employee relations matters

Responsibilities

• Lead HR support across Canada and guide the Employee Experience Support team
• Manage complex employee relations cases and drive HR process improvements
• Analyze HR data to inform decisions on turnover and engagement

Skills

Employee Relations

Coaching

Strategic Mindset

Influencing Skills

Data Analysis

Change Management

Compliance

Education

Bachelor's Degree in HR, Business, or related field

CHRP / CHRL designation

Tools

HRIS systems

Microsoft Office Suite

Job description

Corpay is currently looking to hire an Employee Experience Manager based in Toronto, Canada. This role supports all Canadian operations across Corpay and reports to the Head of Employee Experience.

In this role, you will lead key initiatives to reimagine the employee journey and elevate HR partnership across the region. You'll play a central role in enhancing how employees experience Corpay-from onboarding through to offboarding-ensuring all touchpoints are meaningful, consistent, and aligned with our people-first culture. You will also serve as a strategic coach to HR team members and a trusted advisor to business leaders across Canada.

The Ideal Candidate Is :

• Passionate about delivering exceptional employee experiences across the full lifecycle
• A proactive coach and people leader with a strategic mindset and strong influencing skills
• Knowledgeable in Canadian employment law, performance management, employee relations, and change management
• Confident navigating complex and sensitive employee relations issues with discretion and clarity
• Committed to growing the capability and strategic presence of HR across the Canadian organization

How We Work

As an Employee Experience Manager, you will be expected to work in a hybrid or virtual environment. Corpay will set you up for success by providing :

• Company-issued equipment with secure remote access
• Monthly home office stipend
• Support from a highly collaborative Employee Experience team
• Ongoing development and access to internal resources and training

Role Responsibilities

• Lead HR support across Canada, serving as a key partner on performance, employee relations, training, and change initiatives
• Oversee and guide the Employee Experience Support team, supervising workflow, conducting regular check-ins, and leading performance evaluations
• Coach and consult with managers on employee development, performance conversations, and workplace investigations
• Manage complex employee relations cases from intake through resolution, including investigations and formal performance improvement processes
• Lead efforts to localize and maintain Canadian HR policies, ensuring compliance with evolving legislation
• Drive improvements to HR processes and touchpoints, ensuring a consistent, people-first approach across onboarding, engagement, and offboarding
• Monitor cross-border employee movement and coordinate with immigration partners as needed
• Analyze HR data to uncover trends and inform decision-making around turnover, engagement, and organizational health
• Champion an agile HR strategy that aligns with evolving business goals and supports organizational change
• Partner with leadership on performance planning and annual goal setting, ensuring alignment with compensation planning cycles

Qualifications & Skills

• 5-7+ years of progressive HR experience, with 3+ years in a leadership or business partner role supporting Canadian employees
• Strong knowledge of Canadian employment law and HR best practices
• Proven experience managing sensitive employee relations matters and HR investigations
• Track record of successfully coaching and developing HR team members
• Comfortable using data to identify trends and make informed decisions
• Ability to influence and collaborate with all levels of leadership
• Highly organized, adaptable, and solutions-oriented
• Experience supporting cross-border workforces and coordinating with immigration partners a plus
• Familiarity with HRIS systems, reporting tools, and Microsoft Office Suite
• Bachelor's Degree in HR, Business, or related field preferred; CHRP / CHRL designation an asset

Equal Opportunity / Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and / or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and / or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links : EEO and Pay Transparency.

LI-CB1

• Job Family Human Resources

Apply Now

Create a job alert for this search

Employee Experience Manager Toronto • Toronto, ON, United States