Employee and Labor Relations Manager, Canada & US

NCR Corporation; Ontario; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading global provider of digital commerce solutions, NCR Corporation is seeking an Employee and Labor Relations Manager to oversee employee relations and labor strategies in Canada. The successful applicant will collaborate with leadership, manage compliance with labor laws, and ensure effective conflict resolution. This role offers a chance to drive business results while shaping employee experiences in a dynamic work environment.

Qualifications

• Minimum of 5 years of experience in employee and labor relations or similar HR role.
• In-depth knowledge of Canadian labor laws and regulations.
• Experience supporting unionized employees in Canada.

Responsibilities

• Develop and implement employee and labor relations strategies that support business objectives.
• Ensure compliance with labor regulations and company policies.
• Lead and manage employee relations programs.

Skills

Conflict resolution

Problem-solving

Communication

Interpersonal skills

Education

Bachelor’s degree in Human Resources Management, Business Administration, or related field

Tools

HR software

Data analysis tools

Job description

NCR VOYIX Corporation (NYSE : VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Title : Employee and Labor Relations Manager, Canada & US

Grade : 13

NCR Voyix is seeking a dedicated and experienced Employee and Labor Relations Manager to join our team in Canada, which will also support the US. The Employee and Labor Relations Specialist is responsible for managing and enhancing employee relations and labor relations strategies that drive business results. They serve as a liaison between the HR department and the business side of the company, providing guidance on labor policies, performance management, employee relations, and organizational change initiatives. This role involves coaching managers on effective leadership practices and ensuring compliance with labor regulations.

Position Summary :

• Collaborate with senior leaders to develop and implement employee and labor relations strategies that support business objectives.
• Provide strategic advice on labor matters to senior leaders and managers.
• Facilitate performance management processes and support organizational change initiatives.
• Ensure compliance with labor regulations and company policies.
• Monitor and measure existing labor relations procedures and policies.
• Coach managers on effective leadership practices.
• Lead and manage employee relations programs, ensuring alignment with company policies and Canadian labor regulations.
• Conduct thorough investigations into employee complaints and grievances, providing fair and timely resolutions.
• Maintain accurate records of employee relations cases and prepare reports for senior management.
• Act as a change agent in the organization, sponsoring change initiatives in support of organizational evolution.
• Experience working in a union environment.
• Handle escalated issues within HR Shared Services that cannot be resolved by HR Representatives, providing overall HR support to employees and managers. This includes all matters under the support of HR that are not resolved in Tier I.

Basic Qualifications :

• Bachelor’s degree in Human Resources Management, Business Administration, or a related field.
• Minimum of 5 years of experience in employee and labor relations or a similar HR role.
• In-depth knowledge of Canadian labor laws and regulations.
• Experience supporting unionized employees in Canada.
• Experience supporting a US business unit from Canada.
• Strong conflict resolution and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in HR software and data analysis tools.

Preferred Qualifications :

• Bilingual : English and French

Offers of employment are conditional upon passage of screening criteria applicable to the job