EMP-NU25-49 Office Coordinator, Employment Services

Springboard; Toronto; On-site; CAD 4,548,295 - 5,559,028; Full time

Benefits offered by this job

Comprehensive benefits package

Employee engagement initiatives

Career development opportunities

Job summary

A community-focused organization in Toronto seeks an Administrative Support professional to manage front desk operations, ensure client satisfaction, and maintain accurate records. The ideal candidate has strong organizational and interpersonal skills, along with proficiency in digital tools for program delivery. This full-time contract role requires a minimum of 2 years of administrative experience and a post-secondary qualification. Join us and contribute to empowering individuals to achieve sustainable employment.

Qualifications

• 2+ years of experience in administrative support or office management.
• Strong ability to manage front desk operations.
• Experience with scheduling and multitasking in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for clients.
• Maintain and update client records in EOIS-CaMS.
• Provide exceptional customer service to clients and stakeholders.

Skills

Organizational skills

Interpersonal skills

Customer service

Communication skills

MS Office Suite proficiency

Education

Post‑secondary certificate/diploma/degree

Tools

Digital case management systems

MS Outlook

Job description

3 days ago Be among the first 25 applicants

This range is provided by Springboard. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$5,053,662.00/yr - CA$5,053,662.00/yr

About Us

Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard's program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.

People are at the centre of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.

We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, for all permanent positions, a savings plan that helps support our people in all aspects of their lives.

The Opportunity

Job Class: Non-Union

Department: Employment Services

Location: 3195 Sheppard Ave E, Toronto ON (Scarborough)

Status: Full-time, Contract (3-Month Contract)

Pay Rate: $50,536.62 annually

Vacancy Number: EMP-NU25-49

Number of vacancies: 1

Available: Immediately

Hours/Shifts: Monday to Friday, 8-hour shifts 9:00 AM - 5:00 PM (five days per week in-office). Schedules subject to change.

The IES program provides tailored support for individuals facing barriers to employment, helping them achieve meaningful, long-term outcomes. By addressing the unique challenges of each client, we create pathways to sustainable employment that transform lives and strengthen communities.

This role requires attendance five days a week to support team operations, clients, and on-site activities. The position is also technology-driven, requiring strong digital skills to effectively use case management systems and tools for efficient program delivery.

Key Responsibilities

• Front Desk Operations and Client Interaction: Serve as the first point of contact for clients, greeting them warmly and ensuring adherence to health and safety protocols. Answer and transfer calls, manage emails and inquiries, conduct outreach calls to engage clients and promote programs, and maintain a professional, safe and welcoming front desk environment.
• Data & Reporting: Maintain and update client records in EOIS-CaMS. Support staff by gathering documentation, upload required files, and assist with preparation of reports on client intake trends, registration numbers, inclusion groups, and service stream segmentation.
• Customer Service and Community Engagement: Provide exceptional customer service to clients, employers, community partners, and stakeholders; act as liaison to ensure seamless communication and effective service delivery; actively connect with community partners to establish collaborations that expand service offerings.
• Administrative Operations and Data Management: Maintain accurate records of client interactions, referrals, and outcomes. Manage high-volume file systems and oversee correspondence, mail distribution, and office supply inventory. Perform financial support tasks such as preparing invoices, processing purchase orders, and assisting with financial reporting. Support scheduling and meeting preparation as needed.
• Program Support and Results Tracking: Assist with client registration processes and check‑ins, coordinate scheduling and follow‑ups for workshops, job fairs, and networking events, support creation of training materials and presentations, monitor program metrics, and provide timely updates to People Leaders.
• Event Planning and Coordination: Assist in planning, promoting, and executing events (job fairs, workshops, DEI initiatives, team‑building activities). Manage logistics, participant registration, materials preparation, on‑site support, and liaison with employers and service providers.
• Problem‑Solving and Client Support: Proactively address client inquiries, resolve challenges, and escalation complex issues to appropriate team members.
• Event and Partnership Facilitation: Plan and support execution of events aligned with program goals, track outcomes, and refine strategies.
• Support Fund Development: Assist in fund development activities, prepare materials for funding proposals, track donor engagement, and support grant reporting requirements.
• Minute Taking and Meeting Support: Prepare meeting agendas, record minutes, distribute timely, and archive meeting records.
• Office Technology and Equipment Maintenance: Operate and maintain office equipment, liaise with vendors for repairs, manage inventory of consumables, troubleshoot issues, and provide support to staff.
• Workplace Expectations, Professionalism, and Compliance: Participate in training, maintain professionalism, adhere to dress code, have on‑camera presence, be available for five in‑office days per week (mandatory), travel within GTA as needed, be flexible for evenings and weekends, and perform additional tasks as required to support organizational needs.

Requirements

• Post‑secondary certificate/diploma/degree in a relevant field (e.g., business administration, office management, or related discipline).
• 2+ years of experience in administrative support or office management, particularly in a customer service or program‑focused environment.
• Experience in supporting workshops, events, or coordination.
• Strong ability to manage front desk operations.
• Proven organizational skills for high‑volume file management, scheduling, and multitasking in a fast‑paced environment.
• Exceptional interpersonal skills with the ability to engage clients, employers, and community partners empathetically.
• Strong written and verbal communication abilities.
• Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint) and communication platforms like Outlook and Microsoft Teams.
• Experience using digital tools such as case management systems (e.g., CaMS, SharePoint) for scheduling, data management, and reporting.
• Attention to detail in maintaining accurate, thorough records of client interactions, service referrals, and program activities.
• Skilled in preparing reports, tracking outcomes, and meeting compliance standards.
• Demonstrated ability to prioritize competing demands and meet deadlines while delivering high‑quality results.
• Flexibility to adapt to changing tasks and schedules to meet operational needs.
• Experience coordinating workshops, job fairs, and community events, ensuring smooth logistical execution and engagement.
• Ability to support People Leaders in planning and promoting events aligned with operational goals.
• Adept at identifying challenges and providing practical solutions to ensure smooth operations.
• Commitment to fostering collaboration within a team to maintain alignment and mutual support.

Preferred Qualifications

• Experience in employment services or community programs.
• Multilingual skills (e.g., Spanish, Mandarin, Arabic, etc.).
• Basic accounting or financial reporting skills to support invoice processing and financial statement preparation.
• First Aid/CPR certification.

APPLY

Thank you for your interest in working with Springboard. Completion of satisfactory, professional references, and proof of education are required. The Deadline for Applications is until filled. Please submit your cover letter and resume in a single document. No phone calls please; only those selected for an interview will be contacted.

We value the unique skills and experiences each individual brings to the organization and are committed to creating and maintaining an inclusive and accessible environment for everyone. Applications are encouraged from those who reflect the diversity of our community, and we will work with you to provide a positive recruitment experience. Let us know if you require accommodation during the recruitment and selection process.