eMessaging Senior Engineer

RBC; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading financial institution is seeking an eMessaging Senior Engineer in Toronto to manage and support its email infrastructure. The role demands strong technical knowledge of email systems, collaboration with various teams for the enhancement of customer support, and ensuring compliance with regulatory requirements. The ideal candidate will have significant experience and a proactive approach to continuous improvement.

Benefits

Comprehensive Total Rewards Program

Competitive compensation and bonuses

World-class training program

Qualifications

• 5+ years of experience in email infrastructure support required.
• Prior experience with ProofPoint Email Security.
• In-depth knowledge of Active Directory and Office 365.

Responsibilities

• Support, configure, and maintain email infrastructure.
• Implement regulatory-compliant hardware and software solutions.
• Collaborate with cross-functional teams on technology deployment.

Skills

Adaptability

Critical Thinking

Information Technology Infrastructure Library (ITIL)

Microsoft Exchange Server

Microsoft Exchange Online

Time Management

Tools

Azure Active Directory (AD)

Microsoft Graph

Simple Mail Transfer Protocol (SMTP)

Office 365 Administration

Office 365 Implementation

Job description

Job Summary

Job Description

What is the opportunity?

The Colleague Technology Engineering – eMessaging Senior Engineer is responsible for the ongoing support and day to day operations of our email infrastructure.

What will you do?

• You will be responsible for supporting, configuring, and maintaining our email infrastructure.

• Assists in implementing and supporting hardware, software and telephony systems which provide the infrastructure for Customer Support.

• Align systems and services with regulatory and business requirements.

• Run reports to demonstrate alignment with regulatory and business requirements and resolve discrepancies.

• Support solutions utilizing existing technologies that align with business unit functionality and compliance.

• Collaborate with cross-functional teams, including project managers, application owners, testers, user-experience, security, audit, and compliance.

• Continuously improve processes and procedures based on regulatory requirements or platform feature and functionality changes.

What do you need to succeed?

Must have:

• 5+ years of related experience in email infrastructure support.

• Prior experience with ProofPoint Email Security.

• In depth and current technical knowledge of email systems and related technologies (Microsoft Exchange, Exchange Online, etc.) and concepts (e.g., mail routing, mail hygiene, secure mail, etc.)

• In depth knowledge of Active Directory, Office 365, and Azure AD.

• In depth knowledge of messaging and collaborative computing technologies.

• Working knowledge of networking, TLS, and DNS.

• Working knowledge of internet technologies and protocols.

Nice-to-have:

• Experience in a highly regulated environment.

• Ability to manage technical escalations and troubleshoot effectively.

• Strategic thinker with excellent interpersonal skills to work across functions and businesses.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

• Opportunities to do challenging work.

#LI-POST

Job Skills

Adaptability, Azure Active Directory (AD), Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Microsoft Exchange Online, Microsoft Exchange Server, Microsoft Graph, Office 365 Administration, Office 365 Implementation, Simple Mail Transfer Protocol (SMTP), Systems Software, Time Management

Additional Job Details

Address:

330 FRONT ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-06

Application Deadline:

2025-07-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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