Emergency Services Representative (Bilingual: Spanish / English) On-Site

Concentrix; Mississauga; On-site; CAD 36,000 - 48,000; Full time

Job summary

Concentrix in Mississauga, ON is hiring an Emergency Services Representative to handle urgent interactions, coordinate with PSAPs, and provide life-saving guidance when needed.

You will receive comprehensive training and certification for police, medical, and fire scenarios, with a focus on compassionate, patient-first service.

Candidates must be 18+, hold a high school diploma or GED, and be bilingual in Spanish and English; military veterans are encouraged to apply.

Qualifications

• 18 years of age or older with a completed High School Diploma or GED.
• Must be bilingual in Spanish/English, with proficiency tests.
• Military veterans encouraged to apply.

Responsibilities

• Receive emergency interactions from users via a device provisioned with the service.
• Interact directly with the user to obtain details of the emergency before contacting the appropriate PSAP.
• Provide post-dispatch or pre-arrival instructions where permitted by law.
• Receive training and certification for police, medical, and fire situations.
• Provide the highest level of service to individuals in an emergency or distressed state.
• Deliver expert support and customer experience with patience, reassurance and sense of urgency.

Skills

Bilingual Spanish/English

Education

High School Diploma or GED

Job description

Join a world-class team in Mississauga, ON, as an Emergency Services Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces”, “Best Company Culture”, and “Best Companies for Career Growth” awards every year? Then an Emergency Services Representative position at Concentrix is the right place for you!

As an Emergency Services Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As an Emergency Services Representative, you’ll:

• Receive interactions for emergency assistance from our users utilizing a device provisioned with the service.
• Interact directly with the user to obtain details of the emergency request before contacting the appropriate “Public Safety Answering Point” (PSAP) directly or through an intermediary.
• Provide post-dispatch or pre-arrival instructions to the individual in need of assistance, where permitted by law.
• Receive training and certification for police, medical, and fire situations.
• Provide the highest level of service to individuals in an emergency or distressed state.
• Deliver expert support and customer experience with patience, reassurance and sense of urgency.

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Emergency Services Representative role include:

• 18 Years of age or older with a completed High School Diploma or GED required
• Must be Bilingual in Spanish/English in both written and verbal communication. Language proficiency/fluency tests will be administered to all successful applicants where C1 proficiency in both languages will be required.
• Open to