Emergency Services Representative (Bilingual: Spanish / English) On-Site

Concentrix; Mississauga; On-site; CAD 47,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

RRSP program

Paid time off and holidays

DailyPay access to pay

Job summary

Concentrix in Mississauga, ON is seeking an Emergency Services Representative to deliver critical support during emergencies. You will interact directly with users, obtain essential details, and coordinate with PSAPs as needed while following police, medical, and fire dispatch protocols.

Training will be provided and growth opportunities exist within a Fortune 500 company that values people, diversity, and inclusive culture.

Qualifications

• Must be 18+ with a completed high school diploma or GED.
• Bilingual Spanish/English required; C1 proficiency in both languages may be required.
• Flexible scheduling including days, nights and weekends; 24/7 operation with 5 days on 2 days off.

Responsibilities

• Receive emergency interactions from users using a device provided with the service.
• Interact with users to obtain details before contacting PSAP directly or via an intermediary.
• Provide post-dispatch or pre-arrival instructions where permitted by law.
• Receive training and certification for police, medical, and fire situations.
• Provide the highest level of service to individuals in an emergency or distressed state.
• Deliver expert support and customer experience with patience and urgency.

Skills

Bilingual – Spanish/English

Emergency response experience

CAD familiarity

CPR certification

Adaptable scheduling

Education

High School Diploma or GED

Tools

CAD (computer aided dispatch)

Emergency Dispatch Certification

Job description

HERE

Exigences physiques et cognitives

L’employé doit régulièrement utiliser un ordinateur, un clavier, un téléphone ou un casque d’écoute, ainsi que d’autres équipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est généralement de nature sédentaire.

Join a world-class team in Mississauga, ON, as an Emergency Services Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Emergency Services Representative position at Concentrix is the right place for you!

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Receive interactions for emergency assistance from our users utilizing a device provisioned with the service.
• Interact directly with the user to obtain details of the emergency request before contacting the appropriate “Public Safety Answering Point” (PSAP) directly or through an intermediary.
• Provide post-dispatch or pre-arrival instructions to the individual in need of assistance, where permitted by law.
• Receive training and certification for police, medical, and fire situations.
• Provide the highest level of service to individuals in an emergency or distressed state.
• Deliver expert support and customer experience with patience, reassurance and sense of urgency.

Your Qualifications

• 18 Years of age or older with a completed High School Diploma or GED required
• Must be Bilingual in Spanish/English in both written and verbal communication. Language proficiency/fluency tests will be administered to all successful applicants where C1 proficiency in both languages will be required.
• Open to flexible scheduling including days, nights, and weekends. (This will be a 24/7 operation with 5 days on 2 days off scheduling)
• Experience in emergency response and/or high stress emergency communication center environments is preferred.
• Experience in the following fields is strongly preferred: Emergency, Fire, Police dispatch experience, College 911 Communications/Public Safety Diploma or course completion, Police, Fire, or Paramedic programs, working with a CAD (computer assisted dispatch), Certification through International Academy of Emergency Dispatch including Emergency Medical Dispatch, Emergency Police Dispatch, Emergency Fire Dispatch, or CPR Certification, Emergency Service Volunteer
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Ability to assess and readily relay information accurately with high attention to detail, while operating various methods of communication tools is required.

What’s In It For You

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary for this position is $36.71/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.
• Paid training and lucrative employee referral program.
• DailyPay enrollment option to access pay "early," when you want it.
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team.
• Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.

JOB AVAILABILITY

This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. The deadline to apply for this position is: 10/7/26.

Physical And Cognitive Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI)

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

Only qualified applicants who are legally authorized to work in Canada will be considered.

Exigences physiques et cognitives

L’employé doit régulièrement utiliser un ordinateur, un clavier, un téléphone ou un casque d’écoute, ainsi que d’autres équipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est généralement de nature sédentaire.

Déclaration d'égalité des chances

Concentrix s'engage en faveur de l'égalité des chances en matière d'emploi et ne fait aucune discrimination fondée sur la race, l'ascendance, le lieu d'origine, la couleur, l'origine ethnique, la citoyenneté, la croyance, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'état civil ou familial, le handicap, ou toute autre catégorie protégée par la législation provinciale sur les droits de la personne.

Déclaration d'aménagement raisonnable

Concentrix accueille et encourage les candidatures des candidats en situation de handicap et s'engage à offrir un processus de recrutement inclusif. Si vous avez besoin d'un aménagement raisonnable pour participer à n'importe quelle étape du processus de candidature ou d'entrevue, veuillez nous en informer. Les demandes peuvent être faites en contactant [e-mail]. Toutes les informations seront traitées de manière confidentielle et utilisées uniquement pour faciliter votre participation au processus de recrutement.

Intelligence artificielle (IA)

Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et/ou à l'évaluation des candidats. Ces outils pourraient être utilisés pour évaluer les CV, les candidatures et d'autres documents soumis afin de nous aider à identifier les meilleurs candidats pour le poste.

Autorisation de travail

Seuls les candidats qualifiés légalement autorisés à travailler au Canada seront considérés.