Emergency Roadside Service Technician

Havens Alliance Group - Executive & Technology Talent Solutions; Charlottetown; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an experienced Emergency Roadside Service Technician to join their team in Charlottetown. This role is vital for delivering prompt assistance to members facing vehicle breakdowns and emergencies. You'll enjoy a dynamic work environment where no two days are the same, tackling a variety of challenges while providing exceptional customer service. With a shift rotation of 4 days on and 4 days off, you'll have ample time to recharge. If you have a passion for helping others and possess a strong mechanical aptitude, this opportunity is perfect for you!

Qualifications

• Experience driving larger vehicles including tow trucks and buses.
• Strong mechanical aptitude preferred but not essential.

Responsibilities

• Perform tire changes and lock-outs for members.
• Deliver fuel and tow vehicles as needed.
• Provide battery delivery, replacement, and boosts.

Skills

Customer Service

Mechanical Aptitude

Driving Larger Vehicles

Problem Solving

Education

Relevant Work Experience in Customer Service

Automotive Related Experience

Job description

CAA Atlantic is currently seeking an experienced Emergency Roadside Service Technician for our Charlottetown, Prince Edward Island (PE) location. As an Emergency Roadside Assistance Technician, you will be responsible for delivering prompt and effective roadside support our CAA members who are experiencing vehicle breakdowns, accidents, or other emergencies. This role involves identifying vehicle issues, performing on-sceene services, and towing. This role presents the opportunity to support and work with our members on a daily basis. In 2024, CAA Atlantic serviced over 154,000 Emergency Roadside Service calls! This position is commencing immediately.

This position follows a shift rotation schedule: 4 days on followed by 4 days off, 12 hour shifts.

Find out more about life at CAA Atlantic by watching this short video on YouTube: Hidden Gems: Working at CAA Atlantic

To learn more about the CAA Atlantic employee experience visit our Careers Pages:

• Careers- Work With Us
• Careers - Employee Benefits
• Careers- Team Member Stories

This is the perfect opportunity for you if:

• You have experience driving larger vehicles including tow trucks, buses, cube vans or other similar larger vehicles.
• Strong mechanical aptitude
• Do you change your own oil?
• Likes to work on their own vehicles
• Generally known as a handyperson
• Enjoy interacting with our Members who continue to recognize us as the strongest brand in Canada.
• Enjoy the variety of new and challenging issues that you get to solve.
• Enjoy the opportunity to work independently and as part of a team

Qualifications

• Able to work the following rotation: 4 days on followed by 4 days off, 12 hour shifts.
• Exceptional commitment to customer service
• Commitment to working as part of a team
• Ability to work unsupervised and in difficult conditions
• Ability to work in all weather conditions
• Relevant work experience in Customer Service and / or Automotive related experience
• Strong mechanical aptitude preferred but not essential
• Class 5 Licence with Air Brake Endorsements, preferred but not required
• Bilingualism considered an asset

Responsibilities

• Tire changes
• Lock-outs
• Battery delivery/replacement/boosts/sales
• Fuel delivery
• Towing
• So much more

Additional Information

Find out more about life at CAA Atlantic by watching this short video on YouTube: Hidden Gems: Working at CAA Atlantic

To learn more about the CAA Atlantic employee experience visit our Careers Pages:

• Careers- Work With Us
• Careers - Employee Benefits
• Careers- Team Member Stories