Emergency Operations Manager

First Onsite Property Restoration; Surrey; On-site; CAD 90,000 - 110,000; Full time

Job summary

First Onsite Restoration is seeking an Emergency Operations Manager to lead branch operations, coordinating people, resources, and schedules for timely project delivery. You will oversee restoration activities, manage budgets, and uphold safety standards while mentoring supervisors and teams to drive engagement.

You will work closely with clients, subcontractors, and internal partners to resolve challenges and control costs, balancing hands-on execution with strategic leadership.

Qualifications

• 5+ years of construction or restoration management experience.
• 3+ years of leadership experience guiding teams, coaching, and developing employees.
• Strong knowledge of restoration and construction practices, safety programs, and cost control.
• Proven ability to manage multiple projects and resources simultaneously.
• Skilled in communication, collaboration, and conflict resolution.
• Proficiency with Microsoft Office Suite and familiarity with Xactimate or project management systems.
• Strong understanding of financial statements, budgets, and job costing.
• Valid driver's license and clean driving abstract.
• College diploma or trade certification in construction or a related field; IICRC certification an asset.
• Insurance Restoration industry experience a plus.
• Must follow health and safety protocols when visiting worksites or warehouse environments, including the use of required personal protective equipment.

Responsibilities

• Lead the heartbeat of branch operations, coordinating people, resources and schedules to keep projects moving.
• Oversee construction and restoration activities, manage budgets, and uphold safety and quality standards.
• Mentor supervisors and team members, providing coaching and feedback to boost engagement.
• Collaborate with clients, subcontractors, and internal partners to resolve challenges and control costs.
• Balance daily execution with continuous improvement and be ready for on-site leadership when required.

Job description

Emergency Operations Manager

Are you an experienced operations leader who thrives on coordination, teamwork, and getting great results? Do you take pride in keeping projects organized, teams aligned, and clients satisfied from start to finish? If that sounds like you, this role could be an exciting next step!

A DAY IN THE LIFE OF AN EMERGENCY OPERATIONS MANAGER

As an Emergency Operations Manager, you lead the heartbeat of branch operations. You coordinate people, resources, and schedules to keep every project moving with precision and purpose. You'll oversee construction and restoration activities, manage budgets, and maintain a strong focus on safety and quality standards. You'll mentor supervisors and team members, providing coaching and feedback that build engagement and performance. You'll also work closely with clients, subcontractors, and internal partners to resolve challenges, control costs, and ensure projects are delivered on time and on budget. Your role is both hands‑on and strategic, balancing daily execution with continuous improvement. Travel may be required for large‑scale or CAT projects that demand on‑site leadership for extended periods of time. Each day, your leadership and problem‑solving will help your team deliver exceptional work and strengthen client trust.

QUALIFICATIONS

• 5+ years of construction or restoration management experience
• 3+ years of leadership experience guiding teams, coaching, and developing employees
• Strong knowledge of restoration and construction practices, safety programs, and cost control
• Proven ability to manage multiple projects and resources simultaneously
• Skilled in communication, collaboration, and conflict resolution
• Proficiency with Microsoft Office Suite and familiarity with Xactimate or project management systems
• Strong understanding of financial statements, budgets, and job costing
• Valid driver's license and clean driving abstract
• College diploma or trade certification in construction or a related field; IICRC certification an asset
• Insurance Restoration industry experience a plus
• Must follow health and safety protocols when visiting worksites or warehouse environments, including the use of required personal protective equipment

WHO WE ARE

At First Onsite, the work you do every day makes a real impact. You'll help communities rebuild and families recover after unexpected events. We offer competitive pay, comprehensive health and dental benefits, and RRSP matching because we believe in taking care of our people. You'll have opportunities to learn, grow, and build a lasting career across Canada in a culture that values care, collaboration, and doing the right thing. If you thrive in a team environment and want to make a meaningful difference, we'd love to hear from you.

Salary: $90,000 - $110,000 per year

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code, First Onsite Restoration will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources or the Hiring Manager of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.