Emergency Dispatcher/Call Agent-19379

emergiTEL Inc.; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in emergency support is looking for bilingual professionals to assist in critical situations throughout Canada. Candidates will work on a rotating schedule that demands punctuality, strong analytical skills, and the capability to handle high-pressure environments effectively.

Qualifications

• Must be fully bilingual in spoken and written English and French.
• Ability to work on a rotating schedule including nights and days.
• Good computer skills, handle stressful situations effectively.

Responsibilities

• Collaborate with law enforcement agencies across Canada.
• Provide support during real-time emergency situations.

Skills

Bilingual in English and French

Punctuality

Reliability

Analytical skills

Tools

Google Suite

MS Windows

MS Office

Job description

24/7/365 night and day shift work on a rotating schedule. Collaborate with law enforcement agencies across Canada to provide support during real-time emergency situations involving life and death. Must be fluent in both spoken and written English and French. Candidates should have good computer skills, handle stressful situations effectively, be quick thinkers, professional, mature, punctual, and reliable. Positions are available in Edmonton, AB, and Montreal, QC.

Must-Have Skills:
1. Fully bilingual in English and French
2. Ability to work on a rotating schedule including nights and days, 24/7/365
3. Punctuality, reliability, and strong analytical skills

Nice-to-Have Skills:
1. Working knowledge of Google Suite, MS Windows, and MS Office (Word, Excel, PowerPoint, Outlook)
2. Experience in technical support
3. Ability to handle high call volumes