Emergency Department Concierge

FirstHealth of the Carolinas, Inc.; Brantford; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established health care system is seeking an Emergency Department Concierge to enhance the patient experience in a busy emergency room. This role is crucial in providing exceptional customer service, assisting patients with inquiries, and ensuring a welcoming environment. The position requires a high school diploma, data entry skills, and the ability to work well under pressure. Ideal candidates will have a positive demeanor and be organized, with a preference for bilingual individuals. Join a dedicated team in a rewarding role that directly impacts patient care and satisfaction.

Qualifications

• High school diploma required with data entry and computer experience.
• Must have a positive attitude and be organized.

Responsibilities

• Assist in maintaining a clean and welcoming environment for patients.
• Answer patient questions and assist with wayfinding in the ED.

Skills

Data Entry

Computer Experience

Customer Service

Problem Solving

Team Player

Bilingual

Education

High School Graduate

Tools

Computers/Kiosks

Job description

Overview

FirstHealth of the Carolinas is a nationally recognized health care system located in central North Carolina. Comprised of four hospitals with more than 600 beds, the system also offers leading-edge heart care in the Reid Heart Center, the area’s only dedicated heart and vascular center. Our growing health system has more than 6,200 employees serving in more than 75 locations throughout a 15-county service area. In addition, FirstHealth has received numerous accolades for its patient care and outcomes, including recognitions from Healthgrades, U.S. News & World Report, and Becker's Healthcare.

The emergency room concierge role is vital to the patient experience. This position will consist of 1-2 / 10 hour weekend shifts. Hours are from 10am to 10:30pm, and could vary depending on need.

Responsibilities

The Emergency Department Concierge will work closely with the Emergency Department staff and other support services to provide the best patient care and customer experience possible. They will assist in maintaining a clean and welcoming environment, answering and/or finding answers to patient questions, wayfinding, offering assistance as needed, and rounding in the waiting room and in the ED itself.

Qualifications

Must be a high school graduate. Must have experience with data entry and computer experience including apps. Must be a team player with a positive and considerate attitude. Must be organized and able to handle multiple tasks at one time. Must have knowledge of computers/kiosks. Must be able to work well under pressure. Must be able to problem solve.

Must be willing to perform various functions. Must be able to be cheerful and represent a positive, professional first impression at all times. Must maintain all information in a confidential manner.

Preferred:

Bilingual.

Customer service experience.