Emergency Clinic Receptionist

Ethos Veterinary Health; City of Langley; On-site; Full time

Job summary

A leading veterinary facility in Langley seeks a Client Services Representative to manage customer interactions in a dynamic emergency care setting. Ideal candidates will exhibit strong communication and problem-solving skills while providing exceptional service to pet owners. The role emphasizes collaboration in a supportive work environment, offering a competitive salary and various benefits.

Benefits

RRSP matching

Extended health benefits

Wellness allowance

Paid vacation and sick days

Uniform allowance

Staff discounts

Qualifications

• Experience in customer service or veterinary setting preferred.
• Ability to stay calm in fast-paced environments.
• Compassionate attitude towards pets and owners.

Responsibilities

• Engage in diverse emergency and critical care cases.
• Provide support in a family-oriented clinic.
• Maintain high standards of communication and service.

Skills

Communication

Problem-solving

Attention to detail

Job description

Client Services Representative – Animal Emergency Clinic of Fraser Valley

About Us:

AECFV is a leading AAHA accredited veterinary facility providing emergency and critical care to over 100 general practitioners in the Lower Mainland and Fraser Valley since 1996. Located in beautiful British Columbia, our 8,000 sqft hospital is equipped with state-of-the-art tools, including one of Canada's largest blood banks. We operate 24/7 with a team of over 100 dedicated professionals, committed to high standards of emergency and critical care medicine.

We are partnered with Ethos Veterinary Health, a community of over 100 specialty and emergency hospitals across North America, focused on collaboration, innovation, and excellence in veterinary medicine.

What to Expect:

• Uplifting work culture: A family-founded clinic emphasizing respect, kindness, and inclusion.
• Recognition: Your expertise is valued and respected.
• Supportive environment: We promote work-life balance and professional growth.
• Rewarding work: Engage in diverse emergency and critical care cases.

About You:

• Experience in customer service or veterinary setting is preferred but not required.
• Excellent communication skills, both written and verbal.
• Ability to stay calm in fast-paced, stressful situations.
• Attention to detail and task prioritization skills.
• Strong problem-solving skills with tact and diplomacy.
• Compassionate attitude towards pets and owners.

Schedule:

• Full-time: Minimum 64 hours per pay period with rotations for work-life balance.
• Includes one weekend shift per week and some holidays. Part-time options may be available.

Compensation & Benefits:

• Wage: $19.50-23/hr based on experience.
• Shift premiums for evenings and overnights.
• Relocation assistance for full-time candidates.
• RRSP matching, extended health benefits, wellness allowance, EAP, paid vacation and sick days, uniform allowance, staff discounts, and pet facilities.

Our clinic fosters a fun, team-oriented environment with amenities like snacks, staff meals, parties, and social events. We believe in offering more than just a wage.

Ethos Veterinary Health is a leader in veterinary innovation, with a network of over 140 hospitals across North America, dedicated to compassionate, evidence-based care and professional excellence. Learn more at EthosVet.com.

We are an Equal Opportunity Employer, considering all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or genetic information.