Emergency Assistance & Pathway of Hope Case Manager

The Salvation Army; Kingston; On-site; CAD 60,000 - 80,000; Part time

Job summary

An established industry player is looking for a compassionate individual to join their team as a Part Time Emergency Assistance & POH Case Manager. In this fulfilling role, you will oversee emergency assistance services, conduct client assessments, and provide long-term support to families in need. The organization values its employees and offers generous time off, a funded pension plan, and additional perks like a Christmas bonus and wireless discounts. If you have strong interpersonal skills and a desire to make a difference, this opportunity is perfect for you.

Benefits

Generous time off including 14 paid holidays

Employer funded Pension Plan

Tax Deferred Annuity (403B)

Eligibility for supplemental insurance plans

Christmas Bonus

Wireless discount for Sprint or Verizon customers

Free parking

Qualifications

• Strong interpersonal and communication skills with a customer service focus.
• Ability to work in an active office environment and think critically.

Responsibilities

• Conduct client needs assessments and provide emergency assistance services.
• Oversee pantry operations and maintain client confidentiality.
• Provide POH case management services and develop individualized service plans.

Skills

Interpersonal Skills

Communication Skills

Customer Service Orientation

Critical Thinking

Bilingual (Spanish)

Job description

Overview

Seeking: compassionate individuals looking to help make a difference!

If you are passionate about making a difference in someone’s life and want to work for an organization that appreciates and recognizes their employee’s success, we encourage you to apply today!

Seeking a Part Time Emergency Assistance & POH Case Manager on our Geneva Corps Team

Our Part Time opportunities offer:

1. Generous time off every year including 14 paid holidays, vacation time and sick time
2. Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)
3. Tax Deferred Annuity (403B)
4. Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life
5. Christmas Bonus
6. Wireless discount for Sprint or Verizon customers
7. Free parking

SCOPE AND PURPOSE OF POSITION:

The Emergency Assistance and Pathway of Hope case manager is responsible for overseeing the delivery of emergency assistance services to families and individuals in the Geneva Corps and provide focused POH case management for 3-5 families.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Conduct client needs assessment for each individual/family seeking assistance; determine type and level of emergency service needed; provide emergency basic needs support; work collaboratively with corps officers and other local service providers; refer clients to other services available in our service area as appropriate.
2. Oversee pantry operations including managing volunteer hours and involvement, conduct routine inventory of food pantry stock and place orders as necessary; provide copies of all invoices to corps officer for transfer to DHQ.
3. Provide crisis intervention supportive counsel to clients and refer for professional and/or spiritual counseling services as needed or requested.
4. Provide POH case management services to 3-5 families at a time with long term support; meet with clients a minimum of once a month; following POH program model and requirements, develop individualized service plans, goals, make needed referrals to community resources; represent the POH program in the community.
5. Maintain client files, client databases (EFA and POH) and timely and accurate record keeping according to Salvation Army policy and practices, including case activity (food pantry, assessment, consent, plan development, client progress, outreach, referrals) in respective databases. Hard copies to be promptly filed in client files.
6. Maintain client confidentiality, ensure the Release of Information Form is signed by the client before contacting other agencies concerning the client situation and need.
7. Communicate programmatic concerns and successes to corps officers.
8. Exhibit fiscal responsibility by maintaining client and program spending budgets in consultation with corps officer.
9. Provide monthly statistical reports and program budget sheets to corps officer no later than 1st Wednesday of each month.
10. Assist with coordination of holiday assistance to the community including Thanksgiving and Christmas distributions.
11. Participate in local service provider meetings or other collaborations in social services arena as requested by corps officers; share trends or community plans with corps officers.
12. Attend training sessions as provided and/or required.
13. Attend and participate in agency staff meetings.
14. Maintain an inventory of existing services in the service area that are relevant to the needs of clients and make referrals as appropriate.
15. Fulfill role as Mandated Reporter in incidents of child abuse and neglect.
16. Inform and provide written information to clients about all that The Salvation Army Church and Corps Community Center offers to each client and their family members: Sunday School, Church services, Bible Study, Women’s Programs, Men’s Programs, Children’s Programs, music programs, etc.
17. Other duties as assigned.

Qualifications

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS:

1. Strong interpersonal and communication skills, with a customer service orientation
2. Ability to read/comprehend required documents
3. Able to work in an active office environment
4. Able to think critically and determine appropriate steps to assure task completion/follow directions
5. Bi-lingual (Spanish) preferred

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.